Job Description

Ticketing Duties

• Sell and issue tickets, wristbands, and passes accurately 
• Handle cash, card, and electronic payments in accordance with company procedures
• Verify ticket validity and manage guest entry control
• Provide information on ticket types, promotions, and park rules
   

Theme Park Operations

• Assist guests with directions, queues, and attraction access
• Monitor rides or attraction areas to ensure safety rules are followed 
• Manage crowd flow and queue control during peak hours
• Report any safety issues, equipment faults, or guest concerns to supervisors
   

Customer Service

• Greet guests in a friendly and professional manner 
• Respond to guest enquiries, feedback, and complaints promptly 
• Maintain a positive, helpful, and courteous attitude at all times
   

Operational & Housekeeping

• Ensure workstations, counters, and public areas are clean and orderly
• Follow standard operating procedures (SOPs) and safety guidelines
• Support other departments when required
   

Job Requirements

• Minimum: SPM level 
• Able to communicate clearly in Bahasa Malaysia and basic English (additional languages are an advantage) 
• Friendly, energetic, and customer-oriented personality 
• Willing to work shifts, weekends, and public holidays 
• Able to stand for long hours and work in a fast-paced environment
• Prior experience in customer service, ticketing, or hospitality is an added advantage
   

Skills & Competencies

• Good communication and interpersonal skills
• Basic numeracy and cash-handling skills
• Ability to handle guests calmly and professionally 
• Team player with a strong sense of responsibility
• Attention to detail and safety awareness
• Shift-based work including weekends and public holidays
• Indoor and outdoor working environments
• Requires prolonged standing and interaction with guest

Skills