Job Description

Order Fulfilment

• Ensure all customer orders are fulfilled within the company’s standard SLA and packed into the company's packing standard required.  
• To carry out regular audits/spot checks to ensure the quality of the process implemented and provide clear and actionable feedback on findings for continuous improvement.  
• Ensure all requests/transfers are monitored to ensure the timely arrival of goods into the packing warehouse for effective packing and order completion for dispatch.  
• Manage and prioritise customer orders in line with the SLA set to ensure that all team members know priorities.
• To coordinate with the inventory team for stocks’ picking and inventory management of floor space.
• Daily allocation and monitoring of tasks and duties of the fulfilment team.
• To prepare and report the order fulfilment status to Operations Manager on a daily, weekly, monthly basis for clear overview and KPI reporting.
• Ensure housekeeping and cleanliness of work stations are maintained at all times.
• To conduct briefing to the picking team on a weekly basis on operational targets and achievements such as and not limited to quality control.
• To manage own KPI performance and the Fulfilment Team’s through daily management of demand variation, manpower planning, order scheduling and capacity planning.
• Produce daily KPI reporting on all elements of fulfilment process including dispatch by day, outstanding orders, cancellations, packing errors and work with the Customer Service department to  
• Partner with other cross-functional team lead on the coordination of critical resources required to successfully execute the weekly fulfilment plan during peak rush.

Logistics Management

• Manage all order returns and outbound shipments including custom clearance and insurance for any mode of transport/ shipment.
• Liaise and negotiate with forwarders, logistics parties..
• Keep track of delivery times, transport costs and efficiency.
• Implement cost reduction measures in all aspects of warehousing activities and logistics transactions / activities and monitor the shipping cost.

Job Requirements

• Minimum 3 years of demonstrated success in order fulfilment, inventory planning, procurement, logistics, or other supply chain-related fields.
• A degree or diploma in Supply Chain/ Operations management or a related field is preferred for fresh graduates.
• Professional certifications in the supply chain will be an added advantage
• Priority will be given to immediate starters

DESIRED SKILLS AND EXPERIENCE

• Strong detail tracking and documentation skills.
• Excellent quantitative and analytical skills, and a data-driven mindset.
• Exceptional writing, communication/presentation and negotiating skills.
• Excellent time management and attention to detail.
• Customer experience focused.
• Perform as a team player with good working attitude.
• Computer competency including Google Docs and Google Sheet (V-lookup, Pivot-Table).

Skills