Job Description

Fulfilment Operations Executive

Job Description

At Mossery, we believe in creating products that inspire creativity and nurture growth. Behind every package we send out is more than just stationery, it is a little piece of joy, creativity, and care reaching our community. Fulfilment here is not just about moving boxes from shelves to doors; it is about delivering world-class service with a heart—the kind of care you would expect from the biggest brands in the world, infused with the warmth of home.

Every detail matters, because every package is a promise to our customers that we see them and value them. We believe our products are tools that sustain creativity and help people live fuller lives. That’s why we are obsessed with the details, not for perfection’s sake, but because even the smallest act of care can make a difference in someone’s life.

We are looking for a Fulfilment Executive who shares this belief and is ready to grow with us. This role is for someone who takes ownership, works with integrity, and doesn’t just “do the work” but improves the work. Someone who finds meaning even in repetitive tasks because they see the bigger picture—that by getting 1% better every day, we can create something extraordinary together.

Order Fulfilment

• Ensure all customer orders are fulfilled within the company’s standard SLA and packed into the company's packing standard required.  
• To carry out regular audits/spot checks to ensure the quality of the process implemented and provide clear and actionable feedback on findings for continuous improvement.  
• Ensure all requests/transfers are monitored to ensure the timely arrival of goods into the packing warehouse for effective packing and order completion for dispatch.  
• Manage and prioritise customer orders in line with the SLA set to ensure that all team members know priorities.
• To coordinate with the inventory team for stocks’ picking and inventory management of floor space.
• Daily allocation and monitoring of tasks and duties of the fulfilment team.
• To prepare and report the order fulfilment status to Operations Manager on a daily, weekly, monthly basis for clear overview and KPI reporting.
• Ensure housekeeping and cleanliness of work stations are maintained at all times.
• To conduct briefing to the picking team on a weekly basis on operational targets and achievements such as and not limited to quality control.
• To manage own KPI performance and the Fulfilment Team’s through daily management of demand variation, manpower planning, order scheduling and capacity planning.
• Produce daily KPI reporting on all elements of fulfilment process including dispatch by day, outstanding orders, cancellations, packing errors and work with the Customer Service department to resolve issues.
• Partner with other cross-functional team lead on the coordination of critical resources required to successfully execute the weekly fulfilment plan during peak rush.

Logistics Management

• Manage all order returns and outbound shipments including custom clearance and insurance for any mode of transport/ shipment.
• Liaise and negotiate with forwarders, logistics parties.
• Keep track of delivery times, transport costs and efficiency.
• Implement cost reduction measures in all aspects of warehousing activities and logistics transactions / activities and monitor the shipping cost.

Job Requirements

Job Requirements

• Minimum 3 years of demonstrated success in order fulfilment, inventory planning, procurement, logistics, or other supply chain-related fields.
• A degree or diploma in Supply Chain/ Operations management or a related field is preferred for fresh graduates.
• Professional certifications in the supply chain will be an added advantage
• Priority will be given to immediate starters

DESIRED SKILLS AND EXPERIENCE

• Strong detail tracking and documentation skills.
• Excellent quantitative and analytical skills, and a data-driven mindset.
• Exceptional writing, communication/presentation and negotiating skills.
• Excellent time management and attention to detail.
• Customer experience focused.
• Perform as a team player with a good working attitude.
• Computer competency including Google Docs and Google Sheet (V-lookup, Pivot-Table).

Why Join Us?

Fulfilment at Mossery isn’t just about boxes, labels, and parcels, it is the heartbeat of customer experience. Here, you’ll find not just efficiency, but meaning. Not just routine, but opportunities to improve and grow.

You’ll join a team that cares deeply, works resourcefully, and pushes for growth, because we know that when we put our hearts and souls into our work, it shines through in the lives of our community. Every planner, notebook, and sketchbook we send out is a vessel for someone’s ideas, stories, and dreams, and together we can deliver that impact one book at a time.

If you believe in going the extra mile, in work that matters, and in building something bigger than yourself, we’d love to welcome you to our team.

Skills