Medical claims coverage under HealthMetrics for any clinic and personal accident insurance for full-time employees.

Medical Claims

Our fully stocked pantry has free snacks, coffee, tea, and Milo to keep you fueled and happy.

Happy Pantry

Work with people from all over the world and help make Mossery a name everyone knows and loves!

Build a World Class Brand

We're all about talking openly and honestly and always looking for ways to improve.

Open Communication

Get a special price on all our awesome Mossery products!

Staff Discounts

We're dedicated to helping you develop your skills and grow into a leadership role.

Growth & Learning

Mossery

At Mossery, we're not just a team, we're a family. We're a small, close-knit group of creative minds based in Kuala Lumpur, Malaysia, who are passionate about making customisable stationery and creative products for the creative community.
Since our humble beginnings in 2015, we've grown steadily, shipping our products to thousands of customers in 90 countries. We started with a simple idea: to create stationery that sparks joy and helps people to think, express, and plan better. But as we've grown, we've set our sights higher, striving to create designs that help people increase productivity and nurture creativity.
We believe in the power of pen and paper to capture the human mind and bring ideas to life. That's why we obsess over every detail of our products, from their appearance to their touch. But we also believe that the key to our success lies in our team. We're a diverse group of individuals who are united by our shared passion for excellence and commitment to personal and professional growth.
We support each other, works hard, and have fun along the way. We believe that by working together, we can achieve great things. If you're someone who shares our values and wants to be part of a close-knit, dynamic, and exciting work environment, we invite you to join us.

ABOUT US

Growth Mindset: We embrace the journey of growth, always eager to learn and evolve.
Resourcefulness: We turn challenges into opportunities, using our creativity to find solutions.
Ownership: We take the lead and are proactive in delivering results that matter.
Work Smart: We stay ahead of the game, prioritise efficiency and make data-driven decisions.
Teamwork: We conquer, supporting each other with positivity and teamwork to reach new heights.
Heart &amp; Soul: We bring love, infusing our life with passion and spreading kindness to all we encounter.

OUR VALUES

Mossery is a stationery brand based in Kuala Lumpur. Our mission is to make thoughtful stationeries that help boost productivity and foster creativity.

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Fulfilment Operations Executive
Job Description
At Mossery, we believe in creating products that inspire creativity and nurture growth. Behind every package we send out is more than just stationery, it is a little piece of joy, creativity, and care reaching our community. Fulfilment here is not just about moving boxes from shelves to doors; it is about delivering world-class service with a heart—the kind of care you would expect from the biggest brands in the world, infused with the warmth of home.
Every detail matters, because every package is a promise to our customers that we see them and value them. We believe our products are tools that sustain creativity and help people live fuller lives. That’s why we are obsessed with the details, not for perfection’s sake, but because even the smallest act of care can make a difference in someone’s life.
We are looking for a Fulfilment Executive who shares this belief and is ready to grow with us. This role is for someone who takes ownership, works with integrity, and doesn’t just “do the work” but improves the work. Someone who finds meaning even in repetitive tasks because they see the bigger picture—that by getting 1% better every day, we can create something extraordinary together.
<ins>Order Fulfilment</ins>
<ul>
<li>Ensure all customer orders are fulfilled within the company’s standard SLA and packed into the company's packing standard required.&nbsp;&nbsp;</li>
<li>To carry out regular audits/spot checks to ensure the quality of the process implemented and provide clear and actionable feedback on findings for continuous improvement.&nbsp;&nbsp;</li>
<li>Ensure all requests/transfers are monitored to ensure the timely arrival of goods into the packing warehouse for effective packing and order completion for dispatch.&nbsp;&nbsp;</li>
<li>Manage and prioritise customer orders in line with the SLA set to ensure that all team members know priorities.</li>
<li>To coordinate with the inventory team for stocks’ picking and inventory management of floor space.</li>
<li>Daily allocation and monitoring of tasks and duties of the fulfilment team.</li>
<li>To prepare and report the order fulfilment status to Operations Manager on a daily, weekly, monthly basis for clear overview and KPI reporting.</li>
<li>Ensure housekeeping and cleanliness of work stations are maintained at all times.</li>
<li>To conduct briefing to the picking team on a weekly basis on operational targets and achievements such as and not limited to quality control.</li>
<li>To manage own KPI performance and the Fulfilment Team’s through daily management of demand variation, manpower planning, order scheduling and capacity planning.</li>
<li>Produce daily KPI reporting on all elements of fulfilment process including dispatch by day, outstanding orders, cancellations, packing errors and work with the Customer Service department to resolve issues.</li>
<li>Partner with other cross-functional team lead on the coordination of critical resources required to successfully execute the weekly fulfilment plan during peak rush.</li>
</ul>
<ins>Logistics Management</ins>
<ul>
<li>Manage all order returns and outbound shipments including custom clearance and insurance for any mode of transport/ shipment.</li>
<li>Liaise and negotiate with forwarders, logistics parties.</li>
<li>Keep track of delivery times, transport costs and efficiency.</li>
<li>Implement cost reduction measures in all aspects of warehousing activities and logistics transactions / activities and monitor the shipping cost.</li>
</ul>

This job is about ensuring our customers receive their creative products with care and efficiency as an Operations &amp; Fulfilment Executive at Mossery. You might like this job because you’ll have a real impact, making every order a moment of joy!

Order Fulfillment

Supply Chain

Logistics Management

Outbound Logistics

 
Fulfilment Operations Executive
Job Description
At Mossery, we believe in creating products that inspire creativity and nurture growth. Behind every package we send out is more than just stationery, it is a little piece of joy, creativity, and care reaching our community. Fulfilment here is not just about moving boxes from shelves to doors; it is about delivering world-class service with a heart—the kind of care you would expect from the biggest brands in the world, infused with the warmth ...

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