Job Description

We’re looking for a Sales & Customer Success Executive to manage customer relationships from first contact through post-purchase support. This role blends sales, customer support, and light marketing collaboration, with a strong focus on delivering a great customer experience.

You'll be the main point of contact for customers, helping them understand our products, resolving issues, and identifying opportunities to grow relationships.

Key Responsibilities
Customer Experience:

• Respond promptly and professionally to customer inquiries through various channels, including webchat, CRM, phone, email, and social media.
• Assist customers with order placement, product information, and issue resolution.
• Ensure customer satisfaction by effectively addressing their needs and providing appropriate solutions.
• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Solve operational problems for customers through technology and automation while improve our customer experience journey.
  

Sales:

• Proactively reach out to potential customers to generate leads and identify new business opportunities.
• Conduct product demonstrations to prospective B2B and B2C customers/clients.
• Build and maintain strong relationships with existing customers, providing exceptional customer service and addressing their inquiries and concerns.
• Collaborate with the sales team to develop sales strategies and achieve sales targets.
• Monitor market trends and competitor activities to identify potential areas for growth.
  

Marketing:

• Collaborate with the marketing team to create marketing materials that align with the company's branding and marketing strategies.
• Assist in developing engaging and persuasive marketing copy for various channels, including website, social media, email campaigns, and print materials.
• Craft compelling product descriptions, promotional content, and brand messaging.
• Proofread and edit marketing materials to ensure accuracy and consistency.
• Assist in executing marketing strategy with the management team.
  

Job Requirements

Requirements

• Diploma or degree in Marketing, Communications, Business, TESL, or a related field.
• 1–3 years of experience in customer service, marketing, or a similar hybrid role.
• Excellent written and verbal communication skills in English.
• Experience with email marketing platforms (e.g. Mailchimp, Klaviyo) and social media tools.
• Basic familiarity with Google Analytics and reporting tools.
• Strong organisational and multitasking abilities with a customer-first attitude.
• Familiarity with e-commerce platforms or CRM tools.
• Interest in creativity, community-building, or the stationery industry.

Skills