AI-generated summary
- Solve incidents on-site and remotely: troubleshoot, root-cause and automate fixes.
- Join a global team building mission-critical tech that keeps communities safer.
- Receive training and certifications with core-system exposure to grow fast!
Undisclosed
Penang, Malaysia, Kuala Lumpur
Job Description
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML).Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI.You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.
Job Description
You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.
On-site support and out of hours work will be required.
Support incident response and advanced root cause analysis
Create value added services and process optimisation by utilising automation, data analytics and best practices
Work directly with our customers to resolve issues, be the advocate and voice of the customer
In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.
Basic Requirements
You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline
Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
Strong troubleshooting knowledge on network
Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
Excellent written and verbal communication listening, negotiation and presentation skills.
Problem solving skills
ITIL awareness
Cybersecurity
Fresh graduates are encouraged to apply
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
New GradReferral Payment Plan
NoEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Job Requirements
Company Benefits
Take time for yourself and your family
Enjoy flexible work models, paid time off, and paid parental and family leave to support your work-life balance and personal needs.
Expand your opportunities and potential
Enhance your career with rotation programs, mentor relationships, and learning and development opportunities to grow professionally and personally.
Prioritize your health and wellness
Health care benefits, global wellness resources, and employee assistance programs to prioritize your well-being and support your overall health.
Enjoy rewards for excellent performance
Enjoy retirement benefits, employee bonuses, stock grants, and an employee stock purchase plan to secure your future and build financial stability.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
