Job Description

 Key Responsibilities

• Contact customers with overdue accounts via phone calls, SMS, WhatsApp, and email to arrange payments.
• Negotiate suitable repayment plans for customers experiencing financial difficulties in accordance with MOVON's credit policy.
• Maintain accurate records of collection activities, payment commitments, and customer interactions.
• Achieve daily, weekly, and monthly collection targets.
• Escalate cases to the Field & Recovery team when required.
• Handle customer enquiries, disputes, and complaints professionally and courteously.
• Prepare and submit daily collection reports.
• Ensure full compliance with PDPA, company policies, and collection code of conduct.

Job Requirements

 ✅ Job Requirements

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Finance, Banking, Accounting, or other related disciplines.
• SPM holders with relevant experience in collections are also encouraged to apply.

Experience

• Minimum 2 years of experience in Collections, Credit Control, Debt Recovery, or Customer Service.
• Experience in the Rent-to-Own, Financing, Leasing, Insurance, Telecommunications, or Consumer Products industry will be an added advantage.

Skills