Job Description

Job summary

We are seeking a dedicated and detail-oriented Customer Service Executive to support our training programs and ensure a seamless learning experience for our clients. This role involves managing course-related systems, assisting with both online and offline class operations, and providing responsive customer support across multiple channels.

Job Description & Responsibilities（职位描述及职责）

• Manage online course system, including replays, learning resources, and student support
• Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation
• Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms
• Consolidate and analyze course-related data, prepare reports for management decisions
• Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates
• Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links
• Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses

 职位描述及职责（Job Description & Responsibilities）

• 管理线上课程系统，包括课程重播、学习资源维护与学员支持
• 负责课程行政管理：出席名单、行业资料、签到表、反馈收集与档案整理
• 设置与维护自动化流程：标签管理、Landing Page、Payment Page、报名表单与自动化工作流
• 整合与分析课程相关数据，输出报表支持团队决策
• 支持线上课程：发布通知、协助学员进入 Zoom、统计出席率与成交率
• 课程支持：准备资料清单、管理出席名单、收集 NDA 与反馈、创建并发送 DISC 测评链接
• 跟进线下课程 RSVP：通过电话/WhatsApp 主动联系顾客，确认出席并追踪记录

Job Requirements

Working Experience, Potential and Ability（工作经验、潜力和能力）

• 1–3 years of working experience in customer service related field
• Experience in customer service or training/education industry preferred
• Familiar with online learning platforms and automation tools
• Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed
• Detail-oriented, capable of handling large volumes of data and documents independently
• Strong organizational skills and execution ability

Required Qualifications & Professional Knowledge（必备条件 & 专业知识）

• Minimum SPM qualification (Diploma/Degree preferred)
• Proficient in Excel & Google Sheets
• Familiar with social media and online customer service tools
• Strong customer service mindset with resilience under pressure

Benefits of joining us:-

• Public transport accessible
• Performance bonus
• Annual company trips
• Team Building
• EPF, SOCSO
  

工作经验、潜力和能力（Working Experience, Potential and Ability）

• 有客户服务或教育培训行业相关经验者优先
• 熟悉线上学习平台与自动化工具
• 具备良好的英语、马来语及中文（读写）沟通能力，能在需要时处理文件及沟通事务
• 注重细节，能够独立处理大量数据与文档
• 具备良好的组织能力与执行力

必备条件 & 专业知识（Required Qualifications & Professional Knowledge）

• 学历要求：SPM 以上（Diploma/学位更佳）
• 熟练操作 Excel & Google Sheets
• 熟悉社交媒体与线上客服工具
• 具备良好的客户服务意识，抗压能力强

Skills