Job Description

Job Summary

Responsible for the end-to-end execution and on-site coordination of both offline and online events, including retail education programs, large-scale seminars, online preview and etc. Ensure every event aligns with the company’s vision, maintains operational precision, delivers exceptional customer experience, and drives post-event business conversion.

Requirements 

• Fresh graduates are welcome to apply — full training will be provided. 
• Good command of Mandarin and English.
• Proven experience in event execution, conference coordination, or large-scale trainingmanagement. 
• Highly detail-oriented, resilient under pressure, with strong problem-solving skills. 
• Excellent communication and teamwork abilities. 
• Alignment with MR’s values: Diligence, Integrity, Gratitude, Creativity, Professional. 

Job Requirements

 Responsibilities:

Event Coordination & Execution (Offline & Online) 

• Develop and implement Run Sheets, Task Allocation Charts, On-Site SOPs, and Checklists. 
• Offline: Oversee venue setup, traffic flow design, audio-visual systems, speaker support, and sales area arrangements. 
• Online: Set up Zoom Meetings/Webinars in advance with proper naming and branding; ensure stable internet connection, clear audio and video quality, smooth screen sharing, and proper spotlighting of speakers. 
• Control event pacing and ensure smooth collaboration between speakers, MC, closing team, sales, photography, and the other crew. 

Process & Standardization 

• Establish and refine event SOPs to ensure consistent and professional execution. 
• Prepare role-specific briefing scripts and operational guidelines for all crew. 

Customer Experience Management 

• Offline: Design customer journey and atmosphere (lighting, music, decor) to enhance learning experience. 
• Online: Create a professional and engaging virtual learning environment with clear visuals, smooth audio, and interactive engagement tools. 
• Ensure guests feel guided, engaged, and supported throughout, fostering upsell opportunities. 

Post-Event Review & Optimization 

• Prepare event reports for online events. 
• Lead team debrief sessions to refine processes and elevate customer experience. 

Vendor & Budget Coordination 

• Liaise with venue providers, decorators, photographers, and AV suppliers. 
• Manage budgets and ensure timely supplier payments. 

Team Collaboration & Communication 

• Directly manage event crew during execution, ensuring clear task allocation. 
• Collaborate closely with Training, Speaker, Consultancy, Sales, and Customer Service teams for seamless event flow. 

Benefits of joining us:-

• Public transport accessible
• In-house Event/Training
• Performance bonus
• Annual company trips
• Team Building
• EPF, SOCSO

Skills