Job Description

As a Telemarketing Executive, you will play a pivotal role in driving attendance, engagement, and conversion across our webinar and offline preview sessions. You will be responsible for executing structured follow-up calls with leads and participants—before and after each event—to ensure high attendance rates, warm lead nurturing, and effective ticket closures. This role demands excellent communication skills, CRM discipline, and a proactive, empathetic approach to customer engagement.

Responsibilities:

• Pre-Webinar Calls
• Call registered participants before each scheduled webinar to remind and confirm attendance. 
• Share details (date, time, Zoom link) and reassure them to reduce no-shows.
• After-Webinar Follow-up
• For attendees: call to reinforce webinar takeaways, handle simple objections, and directly close them into offline preview class tickets.
• For no-shows: re-engage and invite them to the next webinar session.
• Ensure proper documentation in CRM of outcomes (closed, pending, or declined).
• Post-Webinar RSVP Calls
• Call participants who registered for offline preview classes.
• Confirm RSVP and provide logistics (venue, time, parking, preparation notes).
• Ensure firm commitment to attend.
• Follow-up with Old Leads
• Call past leads who did not register or attend.
• Warm them up and encourage RSVP or direct registration for the next offline preview.
• Update CRM with status and track outcomes.

Job Requirements

 Work experience 

•  At least 1 years of experience in telemarketing / customer service / telesales. 
•  Fresh graduates with strong communication skills are welcome
•  Able to work with call scripts, handle objections, and stay target-driven.
•  Pleasant personality and able to work independently as well as a good team play. 
•  Language proficiency – Mandarin, English (write and read)

Requirements:

• Minimum SPM / Diploma.
• Strong Mandarin communication.
• Basic computer literacy (CRM, Excel, WhatsApp/Zoom handling).
• Experience in training, education, or sales support industries is preferred.
• Prior telemarketing or outbound call experience is a strong advantage.

Benefits of joining us:-

• Public transport accessible
• Performance bonus
• Annual company trips
• Team Building
• EPF, SOCSO

Skills