Job Description
- Assist an International Well-known Sportswear Brand as their eCommerce customer support. The team is growing real fast, we are seeking for more talent to join us!
- The key objective is to set up a reliable customer service team. You will be handling the eCommerce Customer Support in the form of voice, chat and email
Job Requirements
- Previous experience of a helpdesk or inbound consumer care role is preferable
- Strong communication skills & listening skills
- Added points if can speak fluetly in Cantonese and Mandarin
- Strong ability to work and follow defined procedures
- Good telephone, keyboard, verbal and written communication skills.
- Competence in MS Office, phone and desktop computer systems
- Good numeric and verbal reasoning skills.
- Self-organized, planning and prioritization skills, Problem-solving ability
- Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which you are recruited to support.
- Provide exceptional eCommerce Customer Support in the form of voice, chat and email.
- Be an ambassador of the Sportwear brand by living and breathing the values.
Skills
Customer Service
Company Benefits
On the Job Training
Here at MAV we train our employee with skills for the job and of their interest, as long as its align with company's vision.
Achievement Awards
KPI Incentives to be achieved via work performance.
Caffeine
Nicely brewed coffee to start your day with!
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Music Active Ventures (MAV)
Music Active Venture is a sales specialist agency that creates original sales and marketing campaign assets to generate engagement across multiple platforms and channels.Through close collaboration with Clients, we help brands build a powerful sales conversation directly and personally with it's customers and consumers. partnering with CPM, an international agency specializing in contact center and digital marketing...