Job Description

 As a Customer Service Agent Intern (System Support), you will assist our support team in providing customer service and basic system support to customers using our business software solutions.

This internship is suitable for students who are interested in customer service, business software, IT systems, or business operations. Training and guidance will be provided throughout the internship.

Job Responsibilities

• Assist in handling customer enquiries through phone calls, WhatsApp, or other communication channels.
• Provide basic guidance to customers on how to use the software system.
• Assist the support team in identifying and troubleshooting basic system-related issues.
• Follow up on customer enquiries and support cases when required.
• Record and update customer enquiries, issues, and support information.
• Learn and understand the company's software products and basic business processes.
• Assist with software setup, testing, documentation, and other support-related tasks.
• Work closely with the support team to ensure customer enquiries are properly handled.
• Escalate more complicated issues to senior team members for further assistance.
• Perform other related tasks assigned by the supervisor.

Job Requirements

•  Currently pursuing a Diploma or Bachelor’s Degree in Business Administration, Information Technology, Computer Science, Business Information Systems, Accounting, Customer Service, or other related fields.
• Internship students and fresh graduates are welcome to apply.
• Good communication and interpersonal skills.
• Comfortable communicating with customers through phone calls, messages, and online platforms.
• Basic computer knowledge and willingness to learn new software systems.
• Responsible, patient, and willing to follow up on assigned tasks.
• Positive attitude and willing to learn new things.
• Able to work independently with guidance and cooperate well with the team.
• Able to communicate in English and Bahasa Malaysia. Mandarin-speaking ability will be a strong added advantage.
• Candidates based in Penang or Taiping will be given priority.
• Training and guidance will be provided throughout the internship.

Skills