Job Description

 We are looking for a motivated and eager-to-learn Junior System Support Executive to join our support team.

This role is suitable for fresh graduates or candidates who are interested in software systems, business applications, customer support and system implementation. Training and guidance will be provided.

As part of the support team, you will gain hands-on exposure to business software solutions such as Accounting, Payroll, Inventory, POS and other business management systems.

Key Responsibilities

• Provide system support and basic troubleshooting assistance to customers.
• Assist customers with software-related enquiries and system issues.
• Support software setup, system implementation and user training.
• Understand customer business processes and assist them in using the system effectively.
• Work closely with internal teams to troubleshoot and resolve customer cases.
• Follow up on support cases and ensure timely resolution.
• Assist senior team members during implementation, training and support sessions.
• Prepare basic support records, documentation and reports when required.
• Continuously learn new software features, system updates and business processes.
• Maintain professional and friendly communication with customers.

Job Requirements

• Fresh graduates are encouraged to apply.
• Candidate must possess at least a Diploma or Bachelor’s Degree in IT, Computer Science, Business Information Systems, Accounting, or other related fields.
• Candidates based in Penang or Taiping will be given priority.
• Basic knowledge of software systems, accounting, or business processes will be an added advantage.
• Willing to learn and able to adapt to new software and technologies.
• Responsible, patient, and able to follow through on assigned tasks.
• Able to work independently with guidance and work well as part of a team.
• Positive attitude and willingness to take on new challenges.
• Able to communicate in English and Bahasa Malaysia. Mandarin-speaking ability will be a strong added advantage.
• Training will be provided, so candidates who are willing to learn and grow are welcome to apply.

Skills