Performance bonus, attendance allowance and employee referral rewards to recognise your effort, consistency and contribution.

Rewards & Recognition

Medical claims are provided to support your everyday health and well-being.

Medical Benefits

Enjoy company trips, annual dinners and team activities while creating great memories together.

Company Trips & Team Experiences

Professional training and hands-on learning opportunities to help you build practical skills and grow with the team.

Learning & Career Growth

Flexible working arrangements, with overtime allowance or replacement leave where applicable.

Work-Life Flexibility

Birthday celebrations, festive moments, snacks and refreshments make everyday work a little more enjoyable.

Celebrations & Everyday Perks

My Software Solutions Sdn Bhd

&nbsp;
At My Software Solution Sdn Bhd, we help businesses simplify their daily operations through practical technology and business solutions.
Based in Malaysia, we provide solutions covering accounting, payroll, inventory, POS, cloud solutions and more — supported by consultation, implementation, training and after-sales service.
More than just selling software, we work closely with businesses to understand their challenges and recommend solutions that truly fit their needs.
We make technology practical, useful and easier for businesses.

Who We Are

&nbsp;
At My Software, we believe growth comes from learning, exposure and teamwork.
You’ll have opportunities to work with real customers, understand different businesses, solve practical problems and continuously develop new skills — with guidance and support from the team.
You can expect:
<ul>
<li>Hands-on Learning&nbsp;</li>
<li>Supportive Teamwork&nbsp;</li>
<li>Real Career Growth&nbsp;</li>
<li>Fun Team Activities &amp; Celebrations&nbsp;</li>
</ul>
Whether you’re an intern, fresh graduate or experienced hire, we want you to learn, contribute and grow with us.

Life at My Software

&nbsp;⭐ Priority will be given to candidates based in Penang &amp; Perak and candidates who are able to communicate in Mandarin, as this role involves providing support and training to Mandarin-speaking customers.
We are looking for a friendly, patient, and customer-oriented Customer Service Agent to join our team.
This is a customer-facing role where you will assist customers in using our business software solutions, understand and resolve their system-related problems, and provide guidance on system functions and operations.
You may also be required to conduct software training for customers, either online or in person. Don't worry if you are new to our software — training and guidance will be provided to help you build your system knowledge and confidence.

<h3>What You’ll Do</h3>
<ul>
<li>Handle customer enquiries and system-related issues through phone calls, WhatsApp, online support, and other communication channels.</li>
<li>Understand customers' problems and assist them in finding suitable solutions.</li>
<li>Guide customers on how to use the software and its functions correctly.</li>
<li>Provide basic troubleshooting and support for system-related issues.</li>
<li>Follow up on customer support cases until the issue is properly resolved.</li>
<li>Conduct software training and system demonstrations for customers when required.</li>
<li>Explain system functions and processes to customers in a clear and easy-to-understand way.</li>
<li>Assist customers with software setup, configuration, and basic system implementation.</li>
<li>Escalate more complicated technical issues to the relevant team when necessary.</li>
<li>Work closely with internal support and technical teams to resolve customer issues.</li>
<li>Learn and understand customers' business processes to provide better system guidance.</li>
<li>Maintain good communication and professional relationships with customers.</li>
<li>Keep proper records of customer enquiries, support cases, and follow-up matters.</li>
</ul>
<h3>What We Offer</h3>
<ul>
<li>Training &amp; Career Development</li>
<li>Performance Bonus</li>
<li>Attendance Allowance</li>
<li>Medical Claims</li>
<li>Overtime Allowance / Replacement Leave</li>
<li>Company Activities &amp; Annual Dinner</li>
<li>Company Trip</li>
<li>Birthday Celebration</li>
<li>Employee Referral Rewards</li>
<li>Friendly &amp; Supportive Working Environment</li>
</ul>

• Solve customer software issues via phone, WhatsApp and chat; troubleshoot, guide use and run trainings.
• Friendly, supportive team offering training and career growth.
• Grow system skills, train Mandarin clients and earn performance bonuses!

• Bantu pelanggan guna perisian, selesaikan isu, jalankan latihan &amp; demo, ikuti kes hingga selesai.
• Syarikat perisian perniagaan dengan persekitaran kerja mesra dan sokongan latihan.
• Latihan disediakan, pendedahan kepada pelanggan Mandarin; mohon!

Customer Service

Customer Support

Verbal Communication Skills

Problem Solving

Technical Support

Troubleshooting (Problem Solving)

Training And Development

Presentation Software

Interpersonal Communications

Computer Literacy

_⭐ Priority will be given to candidates based in Penang and Perak and candidates who are able to communicate in Mandarin, as this role involves providing support and training to Mandarin-speaking customers.
We are looking for a friendly, patient, and customer-oriented Customer Service Agent to join our team.
This is a customer-facing role where you will assist customers in using our business software solutions, understand and resolve their system-related problems, and provide guidance on syst...

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My Software Solutions Sdn Bhd