Performance bonus, attendance allowance and employee referral rewards to recognise your effort, consistency and contribution.

Rewards & Recognition

Medical claims are provided to support your everyday health and well-being.

Medical Benefits

Enjoy company trips, annual dinners and team activities while creating great memories together.

Company Trips & Team Experiences

Professional training and hands-on learning opportunities to help you build practical skills and grow with the team.

Learning & Career Growth

Flexible working arrangements, with overtime allowance or replacement leave where applicable.

Work-Life Flexibility

Birthday celebrations, festive moments, snacks and refreshments make everyday work a little more enjoyable.

Celebrations & Everyday Perks

My Software Solutions Sdn Bhd

&nbsp;
At My Software Solution Sdn Bhd, we help businesses simplify their daily operations through practical technology and business solutions.
Based in Malaysia, we provide solutions covering accounting, payroll, inventory, POS, cloud solutions and more — supported by consultation, implementation, training and after-sales service.
More than just selling software, we work closely with businesses to understand their challenges and recommend solutions that truly fit their needs.
We make technology practical, useful and easier for businesses.

Who We Are

&nbsp;
At My Software, we believe growth comes from learning, exposure and teamwork.
You’ll have opportunities to work with real customers, understand different businesses, solve practical problems and continuously develop new skills — with guidance and support from the team.
You can expect:
<ul>
<li>Hands-on Learning&nbsp;</li>
<li>Supportive Teamwork&nbsp;</li>
<li>Real Career Growth&nbsp;</li>
<li>Fun Team Activities &amp; Celebrations&nbsp;</li>
</ul>
Whether you’re an intern, fresh graduate or experienced hire, we want you to learn, contribute and grow with us.

Life at My Software

&nbsp;⭐ Priority will be given to candidates based in Perak and candidates who are able to communicate in Mandarin, as the role involves supporting Mandarin-speaking customers.
We are looking for a friendly, responsible, and service-oriented System Customer Service Executive to join our team. This role focuses on assisting customers in using our business software solutions and providing day-to-day system support.
<h3>What You’ll Do</h3>
<ul>
<li>Handle customer enquiries through phone calls, WhatsApp, online support, and other communication channels.</li>
<li>Assist and guide customers on software usage and system functions.</li>
<li>Provide basic troubleshooting for system-related issues.</li>
<li>Understand customer issues and provide suitable solutions or guidance.</li>
<li>Follow up on customer support cases and ensure issues are properly attended to.</li>
<li>Assist with basic software setup, configuration, and system-related matters.</li>
<li>Record and update customer enquiries and support information when required.</li>
<li>Escalate more complicated issues to the relevant technical team.</li>
<li>Work closely with internal teams to resolve customer issues.</li>
<li>Learn and understand the company's software products and customers' basic business processes.</li>
<li>Maintain good communication and professional relationships with customers.</li>
</ul>
No worries if you are new to our software — training and guidance will be provided. We welcome candidates who are willing to learn and grow with us.
<h3>What We Offer</h3>
<ul>
<li>EPF, SOCSO, EIS</li>
<li>Performance Bonus</li>
<li>Attendance Allowance</li>
<li>Medical / Specs Claims</li>
<li>Professional Training &amp; Career Development</li>
<li>Overtime Allowance / Replacement Leave</li>
<li>Flexible Working Arrangement</li>
<li>Annual Dinner</li>
<li>Company Trip</li>
<li>Birthday Celebration</li>
<li>Employee Referral Rewards</li>
</ul>
Join our team and gain hands-on experience in customer service, business software, system support, and real-world business operations while developing your professional skills and career.

• Take calls, WhatsApp and online queries; guide users, troubleshoot, escalate and close cases.
• Join a business-software team with training, career growth and flexible work.
• Build system-support skills, earn bonuses and join fun company events!

• Melayani pelanggan via telefon, WhatsApp &amp; sokongan online; membimbing penggunaan perisian dan selesaikan isu asas.  
• Sokong perisian perniagaan untuk pelanggan Mandarin Perak.  
• Latihan disediakan; peluang kerjaya dan pendedahan praktikal menanti!

Customer Service

Verbal Communication Skills

Problem Solving

Customer Support

Technical Support

Troubleshooting (Problem Solving)

Computer Literacy

Interpersonal Communications

Time Management

Teamwork

_⭐ Priority will be given to candidates based in Perak and candidates who are able to communicate in Mandarin, as the role involves supporting Mandarin-speaking customers.
We are looking for a friendly, responsible, and service-oriented System Customer Service Executive to join our team. This role focuses on assisting customers in using our business software solutions and providing day-to-day system support.
What You’ll Do



-Handle customer enquiries through phone calls, WhatsApp, online su...

[Perak Based] System Customer Service

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