Job Description

• Handle inbound and outbound calls professionally while delivering excellent customer service to clients and candidates.
• Communicate confidently and effectively with Australian-based clients and stakeholders via phone and internal systems.
• Listen actively to understand customer and client needs, providing accurate information and timely support.
• Coordinate staffing allocations and scheduling through the company’s internal system.
• Build and maintain strong professional relationships through clear, empathetic, and solution-focused communication.
• Resolve customer concerns and complaints efficiently by identifying solutions, following up, and ensuring full resolution.
• Maintain accurate records by updating customer, staffing, and allocation details within the company system.
• Work closely with the CSO and internal operations teams to ensure smooth allocation and service delivery.
• Follow all company procedures, operational guidelines, and compliance standards.
• Take initiative and go the extra mile to exceed customer and client expectations.

Job Requirements

• Fluent spoken English with strong communication skills, especially when interacting with Australian clients.
• Previous experience in customer service, Call Centre, staffing coordination, BPO, or client support roles is an advantage.
• Proven ability to meet or exceed performance targets and KPIs.
• Strong phone etiquette with excellent active listening skills.
• Customer-oriented mindset with patience, adaptability, and empathy.
• Good organizational and multitasking abilities with strong time management skills.
• Comfortable working in a fast-paced environment and handling multiple priorities.
• Willingness to work rotational shifts, including weekends, public holidays, and overtime when required.
• Able to travel to and work from the Bukit Jalil office.
• Team player with a positive attitude and willingness to learn.

What We Offer

• Comprehensive on-the-job training, including our in-house systems and processes.
• Supportive and growth-oriented working environment.
• Career development opportunities within customer service, staffing, and BPO operations.
• Dynamic and collaborative team culture.
• Flexible shift-based work suitable for individuals looking to build a long-term career.

Skills