Job Description

• Handle POs, PR & SO creation, and process invoices/claims to ensure timely financial tracking and payments.
• Coordinate with DC, merchandising, HR, and procurement to ensure outlets receive timely supplies & resources.
• Support Area Managers with customer complaint follow-ups, permits, and maintenance requests, ensuring smooth on-ground operations.
• Data Entry & track key KPIs (turnover, manpower, claims, expenses) to enable data-driven decision-making at HQ.
• Handling claims, reimbursements, vendor paperwork.
• Communicate updates on outlet operating hours, new launches, and business changes clearly across departments to avoid gaps (emails, memos, WhatsApp groups, posters).
• Maintain HQ inventories (uniforms, utensils, wear & tear items) and control stock costs to optimize resources.
• Provide support for coordination of new outlet openings, product launches, ensuring deadlines, requirements, and cross-department tasks are met.
• Maintaining filing systems, databases, and inventory records.
• Supporting recruitment paperwork and postings.
• Scheduling, calendar management, meeting follow-ups.
• Liaising with external parties for permits, vendors, authorities.

Job Requirements

• Work independently and self-discipline.
• Good in Microsoft Word & Excel.
• Flexible to travel occasionally.

• Retail experience is an added advantage.
• Knowledge in standard retail SOP.