Job Description

Duties & Responsibilities

Job summary:

• To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

• Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.

• Ensure prompt response and resolution of store maintenance requests and breakdowns.

• Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.

• Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.

• Liaise with approved vendors and contractors for repair, servicing, and emergency works.

• Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.

• Support sourcing of quotations, cost comparisons, and job recommendations for approval.

• Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.

• Support cost optimization initiatives through preventive maintenance and better vendor management.

• Verify job completion, supporting documents, and invoices prior to submission for approval.

• Support implementation and compliance of preventive maintenance schedules for outlets.

• Maintain accurate maintenance records, asset registers, and equipment service history.

• Assist in asset tagging, condition assessment, and replacement planning for retail equipment.

• Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.

• Enforce safe work practices and proper permit requirements for contractors at outlets.

• Support internal audits, safety inspections, and corrective action follow-ups.

• Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.

• Analyze recurring outlet issues and recommend corrective and preventive measures.

• Support standardization of maintenance processes and best practices across outlets.

• Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.

• Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.

Job Requirements

Job Requirements

Education & Experience

• Diploma / Degree in Engineering, Facilities Management, or related discipline.

• Minimum 3–6 years of experience in retail outlet maintenance or facilities support.

• Experience handling multi-site retail operations is preferred.

• Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.

• Strong coordination, problem-solving, and time management skills.

• Vendor management and cost control experience.

• Good communication skills to engage store teams and landlords.

• Proficient in MS Office; CMMS experience is an advantage.

• Hands-on, responsive, and service-oriented.

• Able to handle urgent breakdowns and work under pressure.

• Willing to travel frequently to retail outlets.