Job Description

Job Responsibilities:

• Ensure daily operations comply with company policies, maintaining high customer service and operational efficiency.
• Supervise crew members, manage work rosters, conduct performance reviews, and provide feedback.
• Handle cash transactions, manage cash floats, reconcile drawers, and address discrepancies.
• Train staff on policies, beverage preparation, and SOPs, promoting ongoing skill enhancement.
• Deliver exceptional customer service and maintain a positive store environment.
• Actively participate in preparing coffee, beverages, and food, ensuring quality standards.
• Complete necessary paperwork and maintain accurate records for inventory, sales, and staff hours.
• Conduct stock takes, manage inventory levels, place orders, and resolve discrepancies.
• Monitor staff performance, analyze store metrics, and implement improvements.
• Work with the Operations Manager to align store operations with company goals and report challenges.
• Provide monthly updates to HQ on store performance and collaborate on solutions for issues.

Job Requirements

• Minimum of 3-5 years in a retail or food service management role, with experience in supervising staff and managing store operations.
• Strong leadership, organizational, and communication skills. Proficient in cash management, staff training, beverage and food preparation, and inventory control.
• Diploma in Retail Management or equivalent required.
• Reliable, proactive, and able to handle high-pressure situations. Demonstrates a strong commitment to customer service, team development, and adherence to SOPs.
• Work according to shifts, weekends, and public holidays.
• Able to work 6 days per week.
• Possess own transport.
• Willing to travel.