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This job is all about helping customers! You’ll respond to their messages on social media, keep up with company updates, and share feedback with the team. You might like this job because you love talking to people and solving problems!
Undisclosed
Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Role
Duties & Responsibilities
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
- Respond to the feedbacks within the stipulated time frame given by the management.
- Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments and feedbacks
Job Requirements
Job Requirements
- Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
- Fast and proactive response attitude towards feedbacks and enquiry received.
- Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.
Company Benefits
Medical Benefits
We provide medical coverage for our employees
Annual Leave and Medical Leave
We have an extensive annual leave of 14 days and medical leaves.
Travel Allowance
We give travel allowance to our employees.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience