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This job is for an IT Helpdesk Officer who responds to ticketing systems, troubleshoots and maintains IT hardware, and ensures system efficiency. You might like this job because you get to work on diverse tasks and help streamline IT operations.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Duties & Responsibilities
- Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
- To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
- Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new system and applications.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Review diagnostics and assess the functionality and efficiency of systems.
- Determine rationale and methods for upgrading company network software programs each time an update is released.
- Ensure task schedule are on track resolve with regular updates.
- Health check daily application and the data updates
Job Requirements
Job Requirements
- Must possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.
- Experience on POS hardware and software.
- Experience and MDM and IT management software.
- Experience on remote application.
- Comprehensive understanding of network architecture and client/server technology.
- Experience POS software and hardware devices.
- Experience on SQL query
- Required shift work.
Company Benefits
Medical Benefits
We provide medical coverage for our employees
Annual Leave and Medical Leave
We have an extensive annual leave of 14 days and medical leaves.
Travel Allowance
We give travel allowance to our employees.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Mynews Malaysia
myNEWS is a convenience retail chain store located in Malaysia. Since the company’s inception in December 1996, myNEWS has evolved from a single newsstand of 200 sqft to the largest homegrown retail convenience store chain in Malaysia.
Source: mynews.com.my