Job Description

Duties & Responsibilities

1. Quality Assurance Process Development

• Design, implement, and maintain quality assurance processes and procedures.
• Develop, review, and update quality standards, guidelines, and related documentation.
• Ensure quality systems comply with company policies and regulatory requirements.

2. Audit & Inspection

• Conduct regular internal audits to assess compliance with quality standards and procedures.
• Collaborate with internal and external stakeholders to address non-conformance and implement corrective actions.
• Support external audits and ensure audit readiness.

3. Quality Control

• Monitor and evaluate product and service quality throughout the production process.
• Investigate quality issues and implement corrective and preventive actions (CAPA).
• Ensure compliance with food safety and quality standards.

4. Documentation & Reporting

• Maintain accurate and up-to-date records of quality assurance activities, inspections, findings, and corrective actions.
• Prepare and present quality reports, analysis, and recommendations to management.
• Ensure all quality documentation is properly controlled and maintained.

5. Continuous Improvement

• Identify opportunities to improve quality processes, operational efficiency, and product consistency.
• Collaborate with cross-functional teams to implement continuous improvement initiatives.
• Monitor the effectiveness of improvement actions and recommend further enhancements where necessary.

6. Training & Quality Awareness

• Conduct training on quality assurance processes, food safety requirements, and quality standards.
• Promote a culture of quality awareness and continuous improvement across the organization.

7. Customer Feedback & Quality Improvement

• Collect, monitor, and analyze customer feedback related to product and service quality.
• Investigate customer complaints and implement improvement measures to enhance customer satisfaction.

8. Laboratory Management

• Monitor and oversee daily laboratory activities.
• Manage laboratory inventory and place orders for laboratory supplies based on stock requirements.
• Prepare and provide product testing reports based on microbiological analysis.

9. Other Responsibilities

• Perform any other duties or assignments as directed by the immediate superior in line with departmental objectives and company KPIs.

Job Requirements

Job Requirements

Must Have

• Diploma or Bachelor's Degree in Food Science, Food Technology, or a related food science discipline.
• Minimum 1–2 years of experience in the food manufacturing or food processing industry.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong time management and organizational skills.
• Good reporting, documentation, and communication skills.
• Positive attitude with a proactive approach to problem-solving.
• Demonstrates initiative in identifying and preventing food safety issues.
• Able to work independently with minimal supervision.

Good to Have

• Hands-on experience with laboratory testing or laboratory operations.
• Knowledge of Halal requirements and certification standards.
• Familiarity with HACCP, GMP, ISO 22000, FSSC 22000, or other food safety management systems is an added advantage.