Job Description

Job Summary:
We are looking for a proactive and organized individual to support training and operational development within a fast-paced retail environment. This role is responsible for ensuring smooth daily operations, developing and facilitating training programs, coordinating cross-functional tasks, and analyzing processes for continuous improvement. The ideal candidate will possess strong leadership, documentation, and analytical skills, and have the ability to communicate effectively across various departments. Experience in retail training, CSR activities, and the ability to understand foreign languages (Hindi, Nepali, Bangladeshi) is an added advantage.

Job Responsibilities:

• Review and enhance current Induction and Soft Skills Training Programs to build a more knowledgeable, skilled, and motivated workforce.

• Maintain and update core business SOP manuals and training materials, ensuring accurate and easy-to-understand information is communicated for smoother operations and improved customer satisfaction.

• Manage and monitor the training team’s activities, ensuring training sessions are conducted effectively, efficiently, and in alignment with company standards.

• Support and ensure timely completion of additional tasks assigned by the company, including CSR activities or other special projects.

Job Requirements

Job Requirements:

• Proficient in Microsoft Office tools (Word, Excel, PowerPoint)

• Strong skills in training development and facilitation

• Excellent documentation and analytical skills

• Good organizational, planning, and time management abilities

• Demonstrated leadership capabilities

Good-to-Have Experience:

• Background in convenience retail training

• Involvement in CSR activities and school engagement

• Ability to understand foreign languages such as Hindi, Nepali, or Bangladeshi