Job Description

Job Overview:

As a Customer Experience Intern, you will gain hands-on experience in both Customer Service (Defect Management) and Property Management. You’ll assist in managing homeowner inquiries, coordinating defect rectifications, supporting property handovers, and carrying out administrative tasks related to building management. This internship offers valuable exposure to the property industry and an opportunity to learn directly from experienced professionals in a supportive environment.

Key Responsibilities:

• Assist in responding to customer inquiries and concerns related to property defects and property matters.
• Support in conducting joint inspections to document and report defects.
• Help in tracking, updating, and following up on defect rectification progress.
• Assist in the preparation and handling of Vacant Possession (VP) handovers.
• Support in managing customer complaints, including issues related to common area defects.
• Support in liaising with the Management Office (MO) on property-related matters and follow-ups.
• Assist in preparing documentation for Tribunal cases, JMB formation, and handover processes.
• Maintain accurate and organized records, reports, and files.
• Participate in team meetings and discussions on progress and service improvement initiatives.

Interested? Click on this link & apply with us! We'd love to meet you:

https://forms.gle/moeQnAvqvbeqopXv8

Job Requirements

Job Requirements:

• Currently studying in Building Surveying, Construction, Property Management, Real Estate, Engineering, or related fields.
• Passionate about customer experience, defect management, and property operations.
• Detail-oriented, eager to learn, and a team player.
• Comfortable using Google Workspace (Docs, Sheets, Slides, Drive, etc.).
• Own transport is an advantage.

Skills