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Software Support Engineer II

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This job is a Software Support Engineer II at NCR VOYIX, involving managing software updates, providing technical support, and collaborating with cross-functional teams. You might like this job because it offers a chance to work with cutting-edge technology and support a global customer base.

Undisclosed

KUALA LUMPUR, MYS, Kuala Lumpur

Job Description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Responsibilities and Duties:
  • Ownership and management of software updates\platform upgrades across all customer platforms.
  • Act as an escalation point for the Global SDS Support Shift Teams for day-to-day support queries as and when required.
  • Ensuring the technical documentation in the Wiki us kept up to date
  • Maintaining and supporting the NCR SDS virtualization software and infrastructure
  • Assisting our partners and customers with deploying SDS servers, both remotely and on-site, and providing guidance and familiarization deploying and using our solution
  • Deliver technical IT support as required to our growing diverse client base
  • Answering emails, calls and online chat in a positive and friendly manner.
  • Monitoring live SDS servers, troubleshooting and resolving all technical issues
  • Promote and provide support for new products and technologies.
  • Taking a lead role in coordinating any major incidents relating to software deployed in the region
  • Maintain an up-to-date knowledge of our products, technologies, and our competitors.
  • Providing technical support to our Sales engineering team in relation to product architecture and during the implementation of ‘proof of concepts’ for our Enterprise opportunities
  • Leading projects to migrate customers from old to new SDS servers
In fulfilling these responsibilities, you will be required to work closely with the Engineering and Delivery teams as you build and then apply your knowledge of our product to these partners and customers. As part of this you will be expected to ensure that the relevant documentation within the NCR SDS WIKI is kept up to date to assist the Shift Teams in supporting our customers.
Knowledge, Skills and Experience:
  • The candidate should have a minimum of 3 years’ experience in an IT Operational support role working with Linux operating systems
  • Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
  • Strong analytical skills with proven problem-solving ability.
  • Demonstrated willingness to learn and apply new technology.
Desirable experience with these technologies:
  • AWS
  • GCP
  • Containerization
  • Nagios
  • CheckMK
  • Apache
  • CouchDB
  • Windows operating systems
  • Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
  • Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”


Job Requirements


Company Benefits

Equal Employment Opportunity

Our commitment begins with our people—being a globally inclusive company where all people are treated fairly.

Growth & Development

With programs for professional and personal development, NCR Voyix recognizes your value while helping you advance your career.

Diversity, Equity and Inclusion

We believe in a culture that promotes understanding and respecting the uniqueness of all people.


Additional Info

Company Activity

Last active - few days ago


Company Profile

Ncr Payments And Services Malaysia Sdn. Bhd.-logo-image

Ncr Payments And Services Malaysia Sdn. Bhd.

At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail and restaurants. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.

From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

Source: NCR Voyix