Job Description

We are seeking a detail-oriented and organized Sales Coordinator to manage and optimize our administrative operations.

• Conduct Excellent client management by providing support to customers at multiple level (distributors, partners, reseller & end user)
• Provide remote assistance and troubleshooting for product related problems
• Respond promptly to incident, investigate & provide temporary/permanent resolution of incident escalated, giving timely status updates to relevant parties
• Monitor the agreed service level, document & maintain the configuration of systems, provide regular reporting to relevant parties
• Conduct basic probing to determine the next action to customer’s enquiries
• Process and manage orders via support system and portal
• Preparation of sales documentations (Sales Order, Delivery Order, Invoice, Credit Note)
• Receive postage (by post, courier, dispatch)
• Assist sales personnel to contact customer for payment collection
• Prepare payment collection report
• Coordinate with accounts department to collect cheque from customers
• To be involved in all marketing activities – premium & gift, brochures, calendar, hamper, festive cards and other related matters
• And any other ad-hoc duties assigned to you

Job Requirements

• Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Business, Supply Chain, logistics or related.
• Experience in logistics and supply chain activities, preferably with a focus on international exports.
• Knowledge of export regulations, customs procedures and international shipping practices.
• Strong organizational and multitasking abilities with analytical problem solving mindset and attention to details.
• Able to execute multi tasks and prioritize effectively in a fast paced environment.
• Excellent communication and interpersonal skills to work effectively with internal teams and external partners.
• Proficient in Mandarin is desirable to effectively communicate with Mandarin-speaking suppliers and clients.
• Possess own transport.

Skills