Job Description

• Compile reference documentation for internal teams during handover;
• Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
• Provide network circuits traffic monitoring and updates;
• Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
• Liaise with customers to provide updates as per the agreed SLA;
• Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
• To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
• Perform customization of daily, weekly, and monthly reports.
• Perform shift work
• Other ad-hoc tasks related to network management and technical provisioning delivery;
• Provide onsite support if required

Job Requirements

• Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent
• Our preference is for interns who can start in Sep/Oct and commit to at least 5 months, ideally 6 months, to fully benefit from the internship experience
• Exposure to or interest in networking and/ or cloud technologies/ Programming in Python, JAVA, C++ for AI/ML applications
• A genuine interest in Internet services and project-based work
• Good verbal and interpersonal communication skills. English proficiency is a must
• Good to have- Mandarin proficiency
• Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period
• Perform task given by Superior

Skills