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Internship Trainee (IT Operations/ NOC)

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This job is an Internship Trainee in IT Operations/NOC. You might like this job because you get to troubleshoot incidents, monitor network traffic, and interact with customers while ensuring timely issue resolution and escalation.

RM 800 - RM 1000

Bangsar, Kuala Lumpur

Job Description

 

  • Compile reference documentation for internal teams during handover;
  • Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
  • Provide network circuits traffic monitoring and updates;
  • Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
  • Liaise with customers to provide updates as per the agreed SLA;
  • Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
  • To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
  • Perform customization of daily, weekly, and monthly reports.
  • Perform shift work
  • Other ad-hoc tasks related to network management and technical provisioning delivery;
  • Provide onsite support if required.

Job Requirements

 

Requirements

  • Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent
  • Our preference is for interns who can start in March/April and commit to at least 5 months, ideally 6 months, to fully benefit from the internship experience
  • Exposure to or interest in networking and/ or cloud technologies/ Programming in Python, JAVA, C++ for AI/ML applications
  • A genuine interest in Internet services and project-based work
  • Good verbal and interpersonal communication skills. English proficiency is a must
  • Good to have- Mandarin proficiency
  • Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period
  • Perform task given by Superior

Skills

Network Switches
Network Routing
Network Engineering

Company Benefits

Medical & Dental

Your health matters to us. Enjoy comprehensive medical and dental coverage to keep you at your best.

Smart Casual

Thinking what to wear to work? Wear what makes you comfortable and confident at work!

Refuel & Recharge

Stay energized and productive with our fully stocked pantry, offering a wide array of snacks, coffee, and tea to keep you going throughout the day.

Steps from Bangsar LRT!

Quick and easy access! Just a short walk from Bangsar LRT for a smoother commute every day.

Annual Leave

Enjoy generous annual leave as part of our comprehensive benefits package!

EPF, SOCSO, EIS

We cover your EPF and SOCSO contributions to keep your future secure


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation


Company Profile

Nevigate Global Network Sdn Bhd-logo-image

Nevigate Global Network Sdn Bhd

Nevigate Communications (Nevigate) is an independent global network services and solutions provider headquartered in Singapore, with regional offices located in China, Hong Kong, Malaysia and the United Arab Emirates.   Asia is our backyard and we possess deep knowledge of this market. Yet we constantly strive to build and strengthen our network of leading telecommunications partners across the globe to...