Job Description

●        Provide onsite Systems and Network support to clients on daily operations.

●        Onboarding and offboarding process in desktop workflow.

●        Handle Level 1 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.

●        Resolve case tickets raised by customers, maintaining detailed record daily.

●        Collaborate with Level 2 Support team to analyze and resolve complex problems.

●        Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.

●        Develop and maintain technical documentation, including troubleshooting guides.

●        Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.

●        Stay updated with emerging technologies and industry best practices to enhance service delivery.

●        Any other ad hoc duties as assigned.

Job Requirements

●        Diploma in information technology, Computer Engineering, or a related technical field preferred. However, candidates with significant experience in the relevant field will also be considered in lieu of formal education.

●        Minimum of 2-years of working experience in similar industry.

●        Good team player with strong analytical, communication and problem-solving skills.

●        Proactive and possess positive attitude.

●        Independent personality and versatile as a good team player when working on projects within a team.

●        Candidate must have a relentless attitude and take responsibility and ownership of customer problems, from start to resolution.

●        Relevant industry certifications (e.g. Cisco CCNA, Microsoft MCSE) are a plus.

Skills