Job Description

• Provide onsite Systems and Network support to clients on daily operations.
• Working in Data Centers environment supporting global tech giants’ infrastructures.
• Opportunity to engage with and to apply state-of-the-art and cutting-edge technologies in practice.
• Conduct basic to advanced operations within Linux environments.
• Handle Level 1 or Level 2 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.
• Resolve case tickets raised by customers, maintaining detailed record daily.
• Collaborate with Level 2 Support team to analyse and resolve complex problems.
• Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.
• Develop and maintain technical documentation, including troubleshooting guides.
• Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.
• Stay updated with emerging technologies and industry best practices to enhance service delivery.
• Training will be provided.
• Any other ad hoc duties as assigned.

Job Requirements

•  Diploma or Degree in information technology, Computer Engineering, or a related technical field preferred. However, candidates with significant experience in the relevant field will also be considered in lieu of formal education.
• Fresh graduates in relevant fields are welcomed to apply
• Flexible to arrangement in fixed working hour and/or Shift Work with ad-hoc allowances
• Minimum of 2-years of working experience in similar industry.
• Good team player with strong analytical, communication and problem-solving skills.
• Proactive and possess positive attitude.
• Independent personality and versatile as a good team player when working on projects within a team.
• Candidate must have a relentless attitude and take responsibility and ownership of customer problems, from start to resolution.
• Relevant industry certifications (e.g. Cisco CCNA, Microsoft MCSE) are a plus.

Skills