Job Description

Position: IT Support Engineer intern

Responsibilities:

• Install and setup new and existing desktops and laptops
• Understand and enforce security and compliance policies and procedures.
• Responsible for troubleshooting technical issues related to software, network, printer, laptop, and workstation
• Responsible for rolling out upgrades and security patches to the laptops and workstations
• Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously;
• Provide bookkeeping for IT Infrastructure including, but not limited to equipment asset tagging, updating user database and equipment inventory. 
• Pricing research assistant including, but not limited to, purchases pricing tracking
• Ensure that SLA for our 24/7 production and supporting environments is maintained

Job Requirements

  Requirements:

• Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Good knowledge in setting up and configuring networking and computing devices
• Experience in installing Windows and Linux on physical machine or VM in the cloud
• Experience in installing application software on Windows or Linux
• Experience in Microsoft domain networking and Office 365 environment is a plus
• Proficient in speaking, writing and reading in English
• Ability to work as part of a team and follow through on assigned task to completion
• Good positive attitude – not afraid to take on challenges and has a can-do mind-set
• Ability to prioritize and multi-task in a fast-paced and dynamic environment
• Self-motivated and desire to learn new skills

Skills