Job Description

  Infrastructure Management

• Design, deploy, and maintain hybrid systems (Windows/Linux, cloud/on-prem) with a focus on automation, scalability, and security.
• Administer and optimize Microsoft AD, Azure AD/Entra ID, Exchange Online, and Office 365 Hybrid environments, including migrations and troubleshooting.
• Manage VMware ESXi, Hyper-V, and containerized workloads (Docker/Kubernetes) in multi-site data centers.

Collaboration & Support

• Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems. 
• Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
• Partner with global teams to align IT solutions with business needs.
• Ensure that SLA for our 24/7 production and supporting environments is maintained;
• Document architectures, SOPs, and KBs for IT staff and end-users.

Job Requirements

  Technical Skills

• Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience).
• 3+ years managing Windows & Linux Server, cloud platforms (Azure/AWS/GCP).
• Certifications preferred: MCSE/Microsoft Certified: Azure Administrator, VMware VCP, or RHCE.
• Proficiency in:
• Networking (TCP/IP, VPN, SD-WAN, firewall policies).
• Directory Services (AD, LDAP, OIDC)
• IaC tools (Terraform, Ansible) and CI/CD pipelines.
• Web servers (IIS, Apache, Nginx) and database admin (SQL Server/MySQL).

Soft Skills

• Strong problem-solving under pressure; ability to balance multiple projects.
• Customer-centric mindset with clear communication for technical/non-technical audiences.
• Adaptability to emerging tech (e.g., AI-driven monitoring, MLOps).

Nice-to-Have

• ITIL/ITSM experience (ServiceNow, Jira Service Desk).
• Knowledge of compliance frameworks (ISO 27001, NIST, GDPR).

Skills