Job Description

Department: Operations
Job Title: Service Crew
Employment Type: Full-Time / Part-Time
Reports To: Outlet Supervisor / Outlet Manager

Job Summary

The Service Crew is responsible for providing excellent customer service, maintaining cleanliness and hygiene standards, and ensuring smooth daily operations at the outlet. The role involves serving customers, handling food and beverages, and supporting the team to deliver a positive dining experience.

Key Responsibilities

1. Customer Service
   

• Greet and attend to customers in a friendly and professional manner.
• Take customer orders accurately and serve food and beverages promptly.
• Respond to customer enquiries and feedback professionally.
• Ensure customer satisfaction throughout the dining experience.

1. Daily Outlet Operations
   

• Prepare tables, service stations, and dining areas before operations.
• Take orders and process payments using the POS system, where applicable.
• Coordinate with kitchen and barista teams to ensure timely order preparation.
• Assist with takeaway, delivery, and dine-in orders.

1. Cleanliness and Hygiene
   

• Maintain cleanliness of the dining area, service counters, and workstations.
• Clear tables and wash or arrange utensils as required.
• Comply with food safety, personal hygiene, and sanitation standards.
• Ensure equipment and service tools are properly maintained.

1. Stock and Inventory
   

• Replenish food, beverages, utensils, and other service supplies.
• Inform the supervisor of low stock, damaged items, or equipment issues.
• Assist with stocktaking and inventory checks when required.

1. Teamwork and Compliance
   

• Work closely with colleagues to ensure efficient outlet operations.
• Follow company policies, standard operating procedures, and safety guidelines.
• Attend training and briefings as required.
• Perform other duties assigned by the Outlet Supervisor or Outlet Manager.

Job Requirements

Job Requirements

• Minimum SPM or equivalent qualification; fresh graduates are encouraged to apply.
• Previous experience in food and beverage service is an advantage.
• Good communication and interpersonal skills.
• Customer-oriented, responsible, and able to work in a team.
• Willing to work shifts, weekends, and public holidays.
• Able to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of food hygiene and safety is an advantage.

Skills