Ninja Van

<div>Ninja Van is a tech-enabled express logistics company that provides both upstream and downstream solutions, ensuring a hassle-free experience for Southeast Asian businesses of all sizes.<br><br>Ninja Van across 6 South East Asia countries delivers approximately 1.5 million parcels per day through out 1,600+ hubs &amp; stations with almost 31K staff count covering 2 million square miles.</div><div><br>Ninja Van Malaysia covers 100% in Peninsular Malaysia with more than 80% growth in fleet size. There are more than 4,000 pick-up drop-off points with millions of parcels deliveries each month. We also own one of the largest locker network in Malaysia</div><div><br>At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. We have much room for improvement and many ideas that will further shape the industry.&nbsp;</div><div><br><br></div>

About Us

<div>&nbsp;</div><div>We are passionate about breaking the bottlenecks in logistics in South East Asia and we look to deliver innovative and scalable logistics solutions to businesses of all sizes.<br><br></div><div>We understand E-Commerce, modern consumers and the need to create open, honest and seamless customer experiences.<br><br></div><div>We believe that we are the best at what we do, so come and join us in fast growing logistics industry.<br><br></div><div>There’s no way like the Ninja way.&nbsp;</div>

Our Mission

Launched in 2014, NINJA VAN is Southeast Asia's fastest growing logistics company powering businesses with innovative transport solutions. 

<ul>
<li>Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.</li>
<li>Manage day-to-day operations and manage change requests raised by assigned accounts.</li>
<li>Main customer support for existing operational and system enquiries.</li>
<li>Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.</li>
<li>Maintain existing customer success metrics, documentation and data.</li>
<li>Independently prepare, draft and review presentations with customers.</li>
<li>Work closely on contract negotiation and engagements between clients and legal team.</li>
<li>Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.</li>
<li>Provide technical fulfilment expertise for incoming, onboarding and existing customers.</li>
<li>Create customer retention using value proposition and continuous improvement.</li>
</ul>

This job is about managing relationships with key clients to ensure they are happy and supported. You might like this job because you get to help clients by solving problems, coordinating teams, and growing their success with our services!

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-Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.


-Manage day-to-day operations and manage change requests raised by assigned accounts.


-Main customer support for existing operational and system enquiries.


-Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.


-Maintain existing customer success metrics, documentation and data.


-Indep...

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Ninja Van