Job Description

• Install and Monitor microsoft Applications , office 365 team
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
• Maintains system functionality by testing computer components
• Helps design and implement networks
• Consults with users to determine appropriate hardware and software needs and assists in placing orders
• Maximizes computer systems capabilities by studying technical applications and making recommendations
• Tests compatibility of new programs with existing ones
• Gathers data to identify and evaluate technical purchasing options
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs
• Installs software and necessary applications for workflow
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers
• Maintains system capability by testing computer components
• Carries out software, network, and database performance tuning
• Documents hardware and software updates
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
• Prepares reference material for users by drafting operation instructions

Job Requirements

• Degree in related courses or equivalents from reputable universities 
• Good command of English & Malay (spoken and written) 
• Results oriented, strong follow up and good negotiation skills 
• Pleasant personality and able to interact with all level of people 
• Relevant working experience in this field is required

Skills