Job Description

ABOUT THE ROLE

We are an established wholesaler specialising in mobile accessories and technology gadgets. As part of our strategic expansion, we are seeking a proactive, meticulous, and results-driven Inside Sales Coordinator to reinforce our sales operations and client engagement initiatives.

Principal Responsibilities:

•  Conduct outbound telephone calls to prospective B2B clients from designated lead lists to present the company's product portfolio and value proposition.
• Adhere to prescribed call scripts and sales pitches while exercising professional judgement to adapt to individual client responses and circumstances.
• Execute consistent and systematic follow-up with warm leads to advance the sales cycle toward appointment scheduling or successful transaction closure.
• Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
• Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
• Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
• Achieve prescribed daily and weekly targets for call volume and lead conversion as established by the Inside Sales Pioneer.

Job Requirements

Specification Requirements:

• Possession of SPM, Diploma, or higher academic qualification. Recent graduates are welcome to apply.
• Proficiency in spoken Mandarin and English (or Bahasa Malaysia), enabling confident and effective communication with B2B stakeholders.
• Fundamental computer literacy, including proficiency in Microsoft Excel, Whatapp, and CRM software platforms.
• Previous exposure to B2B or B2C sales environments is considered a distinct advantage.
• Prior experience in telemarketing, telesales, call centre operations, or customer service is advantageous.
• Demostrated professional telephone etiquette, patience, and composure when engaging in repetitive outbound calling activities.
•  Strong goal orientation and resilience - capacity to manage rejection professionally while sustaining motivation and performance. 

 Working Hours:

• Schedule: Monday to Friday, 9.00AM - 6.00PM
• Overtime: Able to work overtime when required.Overtime pay is calculated strictly in accordance with the Employment Act.

 Remuneration Package:

• Basic: RM 2,300 - RM 3,000 (Commensurate with qualifications and relevant experience)
• Performance Bonus: Discretionary bonus awarded based on the basis of individual performance and operational efficiency.
• Statutory Benefits: All statutory contributions in accordance with Malaysian employment law. 
• Commission / Incentive / KPI: Comprehensive incentive structure, full particulars to be disclosed during the interview process.
• Structured Onboarding: Comprehensive on-the-job training and mentorship provided by the Inside Sales Pioneer.
• Career Advancement: Defined progression pathway within our expanding Inside Sales division.

Employee Value Proposition:

• Staff Privileges: Exclusive staff discount scheme on the company's product range.
• Workplace Facilities: Free parking, staff uniforms provided, a well-equipped pantry, and a dedicated surau (prayer room) on-site.
• Team Engagement: Annual company dinner.
• Employee Referral Program: Earn attractive incentives for successfully referring new talent to our team.
• Operational Reimbursement: Business-Related Reimbursement / Claims 

Skills