Job Description

Ecommerce Specialist

In the role of Ecommerce Operations, you will take full responsibility for overseeing the backend functions of our online stores and curating high-quality product assets. Your duties will include managing the website catalog, uploading product listings, updating inventory, photographing and editing professional product images, and ensuring efficient order fulfillment and customer service.

As an Ecommerce Specialist, you will be responsible for the following tasks:

• Catalog Management – Add new jewelry items, write product descriptions and specifications, and arrange online collections.
• Store Management – Refresh product listings, adjust pricing, provide detailed specifications (materials, sizes), and align relevant media with listings on ecommerce platforms (TikTok, Shopee, etc.).
• Inventory Coordination – Keep daily stock levels updated, synchronize inventory across various sales channels, revise product availability, and monitor stock trends.
• Photography & Asset Production – Capture and edit sharp, detailed product images and short videos of jewelry using a digital camera and editing software.
• Creative Media Design – Design engaging posts, reels, posters, and digital flyers for business announcements, sales events, and new product launches.
• Asset Organization – Maintain an orderly and organized digital library of all raw and edited visual assets for immediate marketing and store applications.
• Order Fulfillment – Oversee daily incoming orders, including packaging and fulfillment processes.
• Customer Inquiries – Address customer inquiries related to order status, tracking, and product information via email, live chat, or social media.
• Ad-hoc Duties – Carry out additional tasks as assigned.

Job Requirements

We are seeking an individual who possesses:

1. Experience: At least 1 year of relevant work experience, ideally in e-commerce catalog management, product photography, or similar fields.
2. Portfolio: A demonstrable portfolio showcasing skills in photography and video editing.
3. Detail-oriented: A strong focus on accuracy and thoroughness to ensure correct data handling, SKU generation, and inventory management.
4. Technical Skills: Expertise in using digital cameras, e-commerce platforms (such as TikTok, Shopee), Adobe Photoshop, Lightroom, graphic design tools (Canva, Photoshop, Illustrator), and desktop video editing software (like Premiere Pro, CapCut).
5. Communication Skills: Excellent interpersonal and communication abilities with a constructive approach to addressing customer queries.
6. Multitasking: Capability to manage various tasks simultaneously while adhering to deadlines.

Skills