Job Description

Job Responsibilities:

• Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly
• Receive, process, and confirm customer orders accurately
• Coordinate delivery schedules with the operations team and drivers
• Keep customers updated on their order status throughout the process
• Prepare basic quotations and invoices based on the company's price list
• Maintain organised records of orders, deliveries, and customer communications
• Resolve customer complaints or issues calmly and efficiently
• Assist with general administrative tasks related to orders and deliveries
• Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met
• Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment
• Provide day-to-day support to the sales team and coordinate with logistics on delivery operations
• Work closely with internal departments to keep operations seamless
• Keep inventory records accurate and up to date
• Maintain clean, reliable records and databases

Note: This role does NOT require outbound sales or cold calling. The focus is on serving new & existing customers and managing their orders end-to-end.

Job Requirements

• Malaysian citizen
• Proficient in Bahasa Malaysia (spoken & written); Mandarin or other language is an advantage
• Minimum SPM/STPM/Diploma in any relevant field
• Strong organizational skills with the ability to manage multiple tasks concurrently
• Excellent written and verbal communication skills
• Proficiency in spreadsheets, email correspondence, and Google Drive
• A collaborative team player with a professional and positive disposition
• Prior experience in a similar administrative or sales support role is advantageous
• Customer-focused, with the ability to work independently and good service attitude

Skills