Job Description

We are excited to announce that vacancies are now open at our Cheras and Seremban branches. We are looking for motivated and dedicated individuals to join our growing team!

• Greet and assist patients at the front desk, by phone, WhatsApp, email and walk-in.
• Schedule, confirm, reschedule, or cancel appointments accurately.
• Handle general inquiries regarding services, doctors, procedures, and clinic policies.
• Coordinate patient flow and liaise with clinical teams.
• Manage billing, payments, and documentation related to patient visits.
• Maintain confidentiality and comply with PDPA requirements at all times.
• Assist in compiling daily reports, forms, and follow-up calls when needed.
• Provide administrative and management support.
• Provide patient counseling and education.
• Contributes to team effort by accomplishing related results as needed.
• To be in charge or assist in certain project/s as and when directed by the management.
• Support clinic operations during peak hours and participate in training as assigned.
• Handle complaints or feedback professionally and escalate when necessary.
• Offer insights on products and services to generate sales.
• To participate and contribute to the marketing and expansion activities of the centre as the need arise.
• Assisting fellow colleagues and performing any other duties as assigned by the Medical Director or Management.

Job Requirements

• Proactive and willingness to learn.
• Quick learner and Team worker.
• Dynamic, independent, reliable and responsible.
• Good communication skills.
• Multi-tasking.
• Experience in medical/aesthetic work sales is highly advantageous.
• 1-2 years experience in a Customer Service role.
• Fresh graduate are welcome to apply too!

Language

• English, Malay, Mandarin to effectively communicate with Mandarin-speaking clients. (Preferred)

Skills