Job Description

 Join Our Team as a Customer Service Executive

We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, providing timely support, resolving inquiries, and ensuring a positive customer experience.

Ready to take the next step? Join us and let your career see further. Apply now and become part of our growing team!

JOB DESCRIPTION

• Assist patients and answer enquiries.
• Manage appointments and patient records.
• Handle billing, payments, and documentation.
• Support daily clinic operations and administration.
• Provide patient education and customer service.
• Maintain confidentiality and comply with clinic policies.
• Assist with reports, projects, and other assigned duties.
• Handle feedback and complaints professionally.
• Work closely with the team to ensure smooth clinic operations.

Job Requirements

JOB RESPONSIBILITIES

Patient & Front Desk Care

• Greet patients, answer enquiries by phone and in person, and guide them through clinic processes in a polite and timely manner.
• Schedule, confirm, and reschedule appointments while keeping patients informed of waiting times and preparatory steps.
• Provide clear patient education about basic clinic procedures and post-visit instructions.
• Handle billing questions, accept payments, and issue receipts while ensuring accuracy.

Clinic Operations & Records

• Maintain and update patient records and appointment logs accurately, following clinic filing standards.
• Prepare and process documentation for billing, referrals, and administrative reports.
• Support daily clinic workflows by coordinating with nurses and clinicians to keep schedules and rooms running smoothly.

Feedback, Quality & Teamwork

• Receive and log patient feedback or complaints and respond professionally or escalate to the appropriate staff member.
• Assist with simple reports and assigned projects to help improve clinic processes and patient experience.
• Work closely with the clinic team to maintain confidentiality and comply with clinic policies at all times.

REQUIREMENTS

Qualifications & Experience

• Proactive attitude with a willingness to learn; fresh graduates are encouraged to apply.
• Prior experience in customer service or a healthcare setting is an advantage but not mandatory.
• Demonstrated reliability and the ability to manage multiple tasks during clinic hours.
• Mandarin proficiency is an added advantage and will help when assisting a broader patient base.

Hard Skills & Knowledge

• Good telephone and front desk skills, including appointment booking and basic payment handling.
• Familiarity with maintaining patient records and basic documentation practices, or willingness to learn clinic software.
• Comfortable using MS Office tools, simple data entry, and basic reporting.
• Understanding of patient confidentiality and compliance with clinic policies.

Soft Skills & Qualities

• Strong communication and interpersonal skills with a calm, patient manner.
• Able to work independently and collaborate well with clinical and support staff.
• Good organisational skills and attention to detail under a busy schedule.
• Responsible, dependable, and able to prioritise tasks while keeping a friendly demeanour.

Skills