Job Description

We are a fast-growing startup company that hopes to make the world a better place through our creativity and technology. Founded in 2024, Ocard (from Taiwan) is a fast-growing CRM and marketing SaaS platform, using big data and AI designed specifically for B2C retailers and SMEs to build stronger relationships with their customers. Offers a range of digital tools to facilitate this interaction, such as membership management, loyalty points system, online ordering system, CRM and more​.

We're expanding rapidly in Malaysia, and we’re looking for a Key Account Specialist who can ensure our clients are supported, successful, and happy from onboarding and beyond.

Key Responsibilities:

• Client Onboarding: Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation.
• Account Management: Build strong relationships with key clients and act as their go-to person for all post-sale needs.
• Product Support: Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results.
• Issue Resolution: Respond to client queries promptly and coordinate internally to solve any issues effectively.
• Client Retention: Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities.
• Performance Tracking: Analyze client performance metrics and prepare reports or suggestions for optimization.
• Cross-Team Coordination: Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience.

Highlights

• Competitive salary with performance incentives
• Allowance and medical claims
• Join a growing company with regional presence and big ambitions
• Supportive and collaborative team culture
• Opportunity to grow in a fast-scaling tech company
• Meaningful work that helps businesses build real customer relationships
   

Job Requirements

 Requirements:

• 1–3 years of experience in account management, client success, or customer support, preferably in a SaaS, tech, or digital solution setting.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail and follow-through.
• Ability to handle multiple accounts and prioritize effectively.
• Comfortable with tech tools and able to learn new systems quickly.
• Fluent in English and Bahasa Malaysia (Mandarin is a plus).

Skills