Job Description

Responsibilities

• Job title is Customer Service Executive.
• Able to handle customer inquiries and requests via phone, email, and other communication channels in a professional and timely manner.
• Assist customers with the coordination and tracking of shipments. Provide regular updates on the shipment status.
• Able to respond and resolve customer complaints / concerns efficiently towards customer's satisfaction.
• Collaborate with the multiple teams to ensure smooth and successful delivery of shipments. 
• Provide support for other administrative tasks as required

Job Requirements

Requirements

• Office location at Pelabuhan Klang. Candidate must be willing to work at this location.
• Candidate must possess at least SPM level.
• Minimum 1-2 years of customer service experience, preferably in freight or logistics industry. Fresh graduates are welcome to apply. 
• Strong communication and interpersonal skills. Able to interact with customers and other team players from diverse backgrounds.
• Excellent problem-solving and critical thinking skills.
• Acquired basic computer and software skills. 
• A team player with a positive attitude to learn and adapt.

- Required languages: English, Bahasa Malaysia.

Skills