Job Description

Location:

Klang Valley (Outlet HQ or Multi-Branch Support)

Experience Required:

1–3 years in Human Resources, preferably in retail, F&B, or service industries

Job Objective

To support and execute end-to-end HR operations across Ollie & Hana’s expanding outlets—ensuring a high-performance, warm, and accountable culture through effective people management, compliance, and employee engagement practices.

Key Responsibilities

1. Recruitment & Onboarding

• Assist in job postings, shortlisting, interviews, and selection for outlet and HQ roles
• Conduct onboarding sessions, prepare employment contracts, and ensure proper documentation
• Coordinate orientation and training schedules with outlet managers

2. Payroll & Benefits Administration

• Prepare and validate attendance, allowances, and commission data for payroll processing
• Maintain accurate employee records and ensure timely salary payouts
• Support staff claims, incentives, EPF/SOCSO/EIS, and medical leave processing

3. Employee Relations

• Act as the first point of contact for employee concerns and grievances
• Help enforce disciplinary procedures and conflict resolution in line with company policy
• Conduct stay interviews and exit interviews to improve retention

4. Performance & Compliance

• Track and support monthly performance reviews (using SOP KPIs and hygiene audits)
• Maintain up-to-date HR policies and ensure staff compliance across all branches
• Support manager training on coaching, feedback, and improvement plans

5. HR Operations & Admin

• Manage HRIS tools, update employee rosters and documents
• Coordinate training schedules and development plans (e.g., Pet School upskilling)
• Generate monthly HR reports: absenteeism, turnover, incident tracking

6. Culture & Engagement

• Support the planning of staff appreciation events, birthdays, celebrations
• Promote a judgment-free, warm, and high-accountability culture
• Work with management to align HR practices with company mission and values

Job Requirements

Requirements

• Diploma/Degree in HR Management, Business, Psychology or related fields
• 1–3 years relevant experience in HR operations or generalist roles
• Strong knowledge of Malaysian labor law, payroll basics, and HR processes
• Excellent interpersonal, communication, and problem-solving skills
• Passion for people, structure, and building a strong internal culture
• Bonus: Experience working in multi-branch businesses or fast-scaling SMEs

 Why Join Ollie & Hana?

You’ll help build Malaysia’s most trusted pet-care brand while growing a high-performing HR ecosystem rooted in warmth, accountability, and purpose. Be part of a mission-driven team shaping the future of pet services and people development.

Skills