Client Success Executive
Omnilytics
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Undisclosed
Midvalley City
Full-Time
Job Description
About the Role
- Drive retention, and growth among our clients by understanding their business needs and helping them succeed with Omnilytics
- Conduct analysis and provide insights to our clients to ensure that they get the most out of the Omnilytics platform.
- Represent the voice of the customer to provide feedback to inform product, marketing and sales and engineering team.
- Serve as the point of contact for on-boarding of assigned clients, the training of platform end users, as well as post-go-live support.
- Maintain a cadence of communication with clients about their adoption trends, sentiments and mining opportunities for deeper engagement.
- Identify opportunities for clients to act as Omnilytics advocates (eg: testimonials, case studies).
- Assist in driving continuous improvement in internal Customer Success processes
Job Requirements
You'll be a good fit for this role if you possess the following traits:
- Proactive go-getter. You are driven, self-motivated, disciplined and enthusiastic with a “can-do” attitude.
- Curious. You are inquisitive by relentlessly probing to understand a potential client's problems and needs from an objective standpoint. You have a thirst for knowledge and information and always keep abreast with the ever-changing trends and practices in sales and the market.
- Engaging storyteller and communicator. You can craft a compelling story across different channels for different audience segments – and you know how to match the message to the medium both internally and externally.
- Personable. You are personable and good at building constructive relationships. You enjoy meeting new people and have no problem getting along with others.
Requirements
- Minimum 2 years of experience in Client Success Management or similar role.
- Track record or a degree in the field of Business, Marketing/PR or Project Management.
- Track record or a degree in Fashion Buying and/or Merchandising is a strong plus.
- Strong analytical skills, with the ability to translate data to insights.
- Strong presentation skills and comfortable using PowerPoint and/or Keynote.
- Engaging storyteller and communicator who is able to craft a compelling user journey narrative for different user audiences.
- High level of accuracy and attention to detail.
- Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment.
- Genuine interest and belief in using data analytics to help our clients reach their goals.
- Results-driven mentality, with a bias for speed and action.
- Proficiency in Excel is a plus.
- Track record in a customer-facing role is a plus.
- Experience in SaaS is a plus.
This is your chance to join us in helping businesses around the world make better decisions with data!
Company Benefits
Birthday Leave
Take a day off to celebrate your completing going around the sun!
Medical Benefits
You will be covered under the company's insurance plan which includes hospitalisation and unlimited outpatient benefits
Choose a Company's Laptop or an Allowance
Full-time employees can choose to opt for a company's laptop. However, they can choose to use their own and earn a monthly Laptop Allowance instead
Flexible Public Holidays
Public Holiday? Choose to be on leave or carry it forward to be used on another day!
Flexible Office Hours
With Results-Oriented Work Environment (ROWE), there are no official office hours! Manage your own daily schedule to best suit your productivity.
Work From Home Allowance
All our full-time employees enjoy a Work-From-Home Allowance to compensate them with utility cost, food and home office rigs.
Additional Info
Experience Level
1 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Omnilytics
Who is Omnilytics?
Meet Omnilytics. We provide actionable market analytics and insights to fashion businesses around the world so they can make their most confident decisions with clarity and speed.
Omnilytics is founded on the belief that with the right data, at the right time, in the right context that is both insightful and actionable, all of us - business owners, employees, consumers, the planet and the people our businesses affect - would be better off because an optimal decision can be made.
To do this, we invest in innovative technology and marry that with deep industry expertise to create solutions that deliver insights with speed. If this resonates with you, let’s talk!
Why join Omnilytics?
Meet Omnilytics. We provide actionable market analytics and insights to fashion businesses around the world so they can make their most confident decisions with clarity and speed.
Omnilytics is founded on the belief that with the right data, at the right time, in the right context that is both insightful and actionable, all of us - business owners, employees, consumers, the planet and the people our businesses affect - would be better off because an optimal decision can be made.
To do this, we invest in innovative technology and marry that with deep industry expertise to create solutions that deliver insights with speed. If this resonates with you, let’s talk!
Why join Omnilytics?
Hear it from the team itself what they love about working at Omnilytics:
- “I love we have no official work hours because our company upholds a Results-Oriented Work Environment (ROWE). As a mother, I really appreciate the work-life integration it provides” - Rilla
- “If I have to choose, it would be the diversity of the team! We have 11 nationalities working towards a common goal.” - Li Wen
- “What I appreciate very much about Omnilytics’ is the learning culture here. Not only do we have access to learning platforms such as Coursera, our Personal Development Fund are not limited to job-specific training but we are encouraged to pick up new skills outside of our job scope.” - Dylan
- “I always have fun at our monthly Lunch Roulette in which we are grouped into randomised teams to have a meal together courtesy of the company to foster cross-team relationship” - Claire
- Other perks & benefits include
- Well-stocked pantry & team meals
- Medical claims
- Laptop allowance
- Commute allowance
This is your chance to join us in helping businesses around the world make better decisions with data.
Apply Now!
