Job Description

• Install and configure hardware and software components to ensure usability.
• Maintain and repair technological equipment (e.g., router) or peripheral devices.
• Diagnose and troubleshoot end-user desktop/ laptop issues, including software and hardware.
• Monitor network performance to ensure systems are working efficiently.
• Conduct daily backup operations.
• Troubleshoot networking and connectivity issues.
• Maintain internal documentation of system configurations, processes, and procedures.
• Implement and maintain network security, firewall, and VPNs.
• Provide technical support for both hardware and software issues encountered by users.
• Train users in the proper use of hardware and software.
• Liaise with IT personnel for problem resolution.

Job Requirements

• Possess with Diploma/ Degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• At least 2-3 years’ experiences as IT Administrator System, System Administrator, or related position
• Knowledge of system security and data backup / recovery
• Familiarity with various operating systems and platforms
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Certifications such as CompTIA A+, CompTIA Network+, CCNA, or equivalent are an advantage

Skills