Customer Relationship Management (CRM) Manager

Job Description

Develop and implement strategies that grow the customer base and drive sale & traffic, leveraging CRM, loyalty, and credit programs.
Manage the development of annual and seasonal plans that support the successful achievement of CRM and loyalty program in conjunction with business goals.
Provide analysis and budget of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement.
Own the life cycle triggered email and mobile push notification program.
Instills focus on customer satisfaction and evaluate customer satisfaction by continuously improving services, processes, systems and collaborative capabilities through loyalty program.
Collaborate with cross functional teams.

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Bachelor’s Degree in Marketing or equivalent.
At least 5 (five) years of relevant experience, preferably in marketing/product management.
Tertiary qualification in Marketing/CRM experience, including customer loyalty and direct marketing programs.
Excellent knowledge of marketing and membership programs.
Independent, organized, self-motivated and result-oriented.
Strong analytical and problem-solving skills. Combined with a high level of initiative and ability to thrive in a fast-paced environment.
Excellent verbal and written communication skills.

We provide Annual Medical Checkup

OPPO Staff have access to Gym Facility in OPPO Malaysia HQ

We provide optical and dental care benefits to employees

OPPO Staff are entitled to medical claim.

OPPO Staff are entitled to staff purchase of OPPO products including smartphone & IOT products.

Our company will provide overseas trip to employees.

Last active - few minutes ago

0 - 7 Years of Experience

General Project Management, IT Project Management

RM 5000 - RM 7500

Petaling Jaya

Full-Time

This job is no longer available