Job Description

• To deliver technical support to all IT requests, which include hardware & software
• To provide support to all IT operations and functions, such as documentation, IT inventory audit, IT Security, IT projects, Company BCP, and IT-related administration
• To maintain database integrity through the backup, restoration, and recovery procedures.
• To deliver/resolve IT service requests within an agreed-upon/acceptable period and standard
• Supporting the implementation of new technologies and systems.
• Other - to assist with IT-related tasks given by the superior, for example, to develop reports using SQL Server Reporting Services (SSRS).

Job Requirements

  IT Security and Monitoring

• Administration and maintenance of security devices and their related infrastructure
• Administer user security - add/delete user ID, maintain user access rights 
• Administer firewall policy and firmware upgrades regularly
• Administer security monitoring incidents 
• Administer annual pentest findings
• Working closely with SOC on cybersecurity monitoring and incidents

System Administration of Microsoft Active Directory

• Apply OS patches regularly and upgrade administrative tools and utilities 
• Administer user security - add/delete user ID, maintain user access rights 
• Backup and recovery - ensuring all required file systems and system data are backed up successfully to the appropriate media
• Configure/add new system services as necessary
• Server capacity and performance planning
• Any other system administrative tasks assigned by the seniors

Networking

• Administration and maintenance of the Company's network infrastructure.

IT Support (System, Application, Office 365, Backup and Recovery)

• Troubleshooting, software installation, systems backups, archiving, disaster recovery, and providing support when necessary.
• Administration and maintenance of in-house application security matrices.
• In-house PC/laptop hardware issues (first-level support)
• Liaise with the vendor on hardware issues, third-party software errors, BCP activities, backup and recovery testing, etc
• Attend to in-house IT Request 
• Office 365 administration– add/delete user ID, maintain user email, and rules filter  

IT Inventory Management

• Managing the administration and maintenance of computer stations and software for the Company
• Assist in purchasing software, hardware, and other IT supplies. Ensures that company assets are maintained responsibly

-Compliance and Risk Management: Assisting with IT documentation, compliance, and risk management efforts.

-If applicable, assist team members in developing reports using SQL Server Reporting Services (SSRS), Excel, etc.

-To perform any other duties as may be assigned by the management from time to time

-To observe and comply at all times with the internal policies & procedural manuals/SC/ and other Rules and Regulations.

-To undertake other special assignments, ad-hoc functions and related duties as and when required/assigned by the MD/Company.

Skills