Opus Hospitality

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<li>Guest Check-In and Check-Out:</li>
</ol>
   - Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.
   - Provide guests with information about hotel amenities, policies, and services.
   - Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met
2. Reservations Management:
   - Take and confirm reservations via phone, email, or in-person.
   - Update and maintain the reservation system to reflect current availability.
   - Assist guests with room bookings, cancellations, and changes to their reservations
3. Guest Assistance and Inquiries:
   - Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.
   - Provide guests with information on local attractions, dining, and transportation.
   - Handle guest complaints or concerns promptly and efficiently, aiming to resolve issues in a timely and courteous manner.
4. Billing and Payments:
   - Process guest payments (cash, credit card, etc.) in accordance with hotel procedures
5. Administrative Tasks:
   - Complete daily check-in/check-out forms, guest registration cards, and other required paperwork.
   - Maintain an accurate record of hotel occupancy and availability.
   - Prepare reports related to hotel occupancy, revenue, and guest feedback as required.

This job is a Front Office Assistant at a hotel where you&#x27;ll warmly greet guests and help them check in and out. You might like this job because it’s all about making guests feel welcome and connected to local attractions!

Customer Service

Front Office




-Guest Check-In and Check-Out:

   - Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.
   - Provide guests with information about hotel amenities, policies, and services.
   - Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met
2. Reservations Management:
   - Take and confirm reservations via phone, email, or in-person.
   - Update and maintain the reservation system to reflect curr...

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Company Profile

Opus Hospitality