Job Description

1. Guest Check-In and Check-Out:

   - Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.

   - Provide guests with information about hotel amenities, policies, and services.

   - Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met

2. Reservations Management:

   - Take and confirm reservations via phone, email, or in-person.

   - Update and maintain the reservation system to reflect current availability.

   - Assist guests with room bookings, cancellations, and changes to their reservations

3. Guest Assistance and Inquiries:

   - Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.

   - Provide guests with information on local attractions, dining, and transportation.

   - Handle guest complaints or concerns promptly and efficiently, aiming to resolve issues in a timely and courteous manner.

4. Billing and Payments:

   - Process guest payments (cash, credit card, etc.) in accordance with hotel procedures

5. Administrative Tasks:

   - Complete daily check-in/check-out forms, guest registration cards, and other required paperwork.

   - Maintain an accurate record of hotel occupancy and availability.

   - Prepare reports related to hotel occupancy, revenue, and guest feedback as required.

Job Requirements

• Experience: Proven experience (1+ year) in a Front Office, Receptionist, or Customer Service role.
• Education: High School Diploma or equivalent.

Tech Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook)

Soft Skills:

• Excellent Communication (written and verbal).
• Strong Organizational Skills and attention to detail.
• Customer-focused and professional demeanor.
• Ability to multitask and manage time effectively.

Skills