Job Description

Key Responsibilities:

To deliver professional, efficient and guest-focused front office services, ensuring smooth check-in/check-out, accurate reservations handling, and a positive first and last impression for all guests.

Responsibilities:

•  Welcome and check-in/check-out guests in a courteous, efficient and professional manner.
•  Handle guest reservations, walk-ins, room assignments and rate quotations accurately.
•  Respond promptly to guest enquiries, requests and complaints, escalating where necessary.
•  Maintain accurate guest records, billing and cashiering in line with SOPs.
•  Coordinate with Housekeeping, Bellman and other departments to ensure room readiness and guest service flow.
•  Handle telephone calls, messages and correspondence professionally.
•  Process payments, deposits and ensure proper cash handling and end-of-shift reconciliation.
•  Maintain product knowledge of hotel facilities, promotions and local attractions to assist guests.
•  Ensure the front desk and lobby area are kept clean, organised and presentable always.
•  Support emergency and security procedures as required.
•  Maintain close communication and coordination with the reservations team and ensure booking information are in order.

Job Requirements

Requirements:

•  Diploma or equivalent in Hospitality Management or related field.
•  Prior experience in front office or guest service operations preferred.
•  Good command of English and Bahasa Malaysia; additional languages an advantage.
•  Proficient in hotel PMS and basic Microsoft Office applications.
•  Pleasant, well-groomed and service-oriented disposition.
•  Able to work shifts, weekends and public holidays as required.
•  Possession of own transport is an added advantage

What We Offer / Perks & Benefits

• Attractive remuneration package - Basic salary + Overtime + Midnight shift allowance 
• Duty meals provided - Delicious meals on us, so you are always energized on shift 
• Uniform provided, Look sharp and professional at zero cost 
• Medical coverage - Outpatient medical benefits for your peace of mind 
• Career growth opportunities - Clear progression path within our hospitality and property group (Front Office → Supervisor → Operations Manager) 
• Comprehensive training - On-the-job training in hotel systems and guest service, plus other training programs to develop your skills and hospitality career

How to Apply

Interested? Email your CV to hr@goldmine.com.my with the position title as the subject line 

(e.g., "Application – Front Office Assistant"). Shortlisted candidates will be contacted for an interview.

Skills