Opus Hospitality

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<h4><strong>1. Staff Supervision &amp; Leadership</strong></h4>
<ul>
<li>Supervise, motivate, and manage the performance of the Front Office team (e.g., Front Desk Agents, Guest Service Representatives).</li>
<li>Assist with scheduling, shift management, and ensuring adequate staffing levels at all times.</li>
<li>Conduct shift briefings and debriefings to ensure seamless communication and transitions.</li>
<li>Assist in the training and continuous coaching/mentoring of new and existing front desk staff.</li>
<li>Ensure all staff adhere to grooming standards, policies, and procedures.</li>
</ul>
<h4><strong>2. Guest Services &amp; Relations</strong></h4>
<ul>
<li>Act as a main point of contact for complex guest inquiries, special requests, and escalated complaints.</li>
<li>Proactively resolve guest issues and complaints promptly and professionally to ensure high guest satisfaction.</li>
<li>Monitor guest feedback and work to continuously improve the guest experience.</li>
<li>Ensure all team members are providing excellent, courteous, and attentive customer service.</li>
</ul>
<h4><strong>3. Front Desk Operations</strong></h4>
<ul>
<li>Oversee and participate in all front desk activities, including efficient check-in, check-out, and guest registration processes.</li>
<li>Manage room inventory, reservations, and room assignments to maximize occupancy and accommodate guest preferences (e.g., non-smoking, room type).</li>
<li>Monitor and operate hotel management software (PMS) and troubleshoot technical issues.</li>
<li>Coordinate with other hotel departments (Housekeeping, Maintenance, F&amp;B) to fulfill guest needs and ensure room readiness.</li>
</ul>
<h4><strong>4. Financial &amp; Administrative Duties</strong></h4>
<ul>
<li>Monitor and ensure the accuracy of all billing, payment collection, and cash handling procedures.</li>
<li>Perform end-of-shift audits and balance cash drawers/tills.</li>
<li>Maintain accurate records and reports, including daily shift reports, occupancy reports, and cash reconciliation.</li>
<li>Manage front office supplies inventory and place orders as needed.</li>
</ul>

This job is Front Office Supervisor at a hotel. You might like this job because you’ll lead a team, help guests with their needs, and ensure everything at the front desk runs smoothly. Perfect for people who enjoy working with others!

Kerja ini adalah untuk menjadi Pengawas Pejabat Depan yang mengurus prestasi pasukan dan memastikan perkhidmatan tetamu yang cemerlang. Anda mungkin berminat dengan kerja ini kerana anda akan berinteraksi dengan pelbagai orang, menyelesaikan masalah, dan memimpin pasukan untuk memberikan pengalaman terbaik kepada tetamu.

Leadership

Front Office


1. Staff Supervision and Leadership



-Supervise, motivate, and manage the performance of the Front Office team (e.g., Front Desk Agents, Guest Service Representatives).


-Assist with scheduling, shift management, and ensuring adequate staffing levels at all times.


-Conduct shift briefings and debriefings to ensure seamless communication and transitions.


-Assist in the training and continuous coaching/mentoring of new and existing front desk staff.


-Ensure all staff adhere to groomin...

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