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This job is for a Level 1 Incident Management Specialist who needs to speak Korean. You might like this job because it involves troubleshooting incidents, liaising with various teams, and working in a global environment.
Undisclosed
UOA, Kuala Lumpur, Malaisie - Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
about the role
- To provide a professional first technical point of contact for the customer and third party vendors.
- Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs.
- Provide updates as needed to the customer in order to meet performance objectives and contractual objectives.
- To ensure incidents are allocated to the most appropriate 'next step' as part of the incident flow process.
- To monitor incidents and perform both technical escalations and managerial escalations in line with company procedures.
- To monitor systems, customer networks and products and deal with alerts and events as appropriate.
- To liaise and refer issues to correct / relevant entities e.g other service desks, PTT, Carriers, Operations & Engineering teams and other vendors as appropriate.
- Document all troubleshooting and incident management actions via the electronic incident management system to the highest possible standard.
- To undertake any other reasonable task as assigned.
about you
- Able to commit for work 24 X 7 shift rotations.
- Ability to work in international environment but with capability to work independently when needed.
- Ability to engage and partner wiht customer and internal staff as required.
- Ability to identify problems and analytically solve them to resolution as required and wihtout stress.
- Ability to work in (virtual) team environment wiht internal and external organization and with customer.
- Proficient in Cantonese Language
additional information
Education and experience requirements :
- Minimum qualification of Degree or Diploma or equivalent in IT Filed
- Minimum 2 years of experience in Network Management
- Has a minimum 1 year of experience liasing wiht international customer.
- prefereably certified wiht CCNA/CCNP or other relevant network certifications.
- Experience working with TELCO provider and product vendors.
- Relevant working experience and possess sound technical knowledge.
- Strong technical troubleshooting and knowledge of any of the below technologies needs to be demonstrated
(i) IP knowldege - IPVPN, IP Telephony, Internet, LAN etc.
(ii) WAN knowledge - MPLS, SD-WAN, etc.
(iii) CISCO routers, switches and standard products knowledge preferred.
This is a local role in (country) and any successful applicant from outside (country) will be offered a local package. No mobility/ relocation assistance will be provided.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Job Requirements
Company Benefits
Condusive environment
A pleasant working atmosphere, stimulating projects, flexible working and buildings that promote employees' well-being.
Career development
Orange gives everyone the opportunity to show their added values and improve their skills!
Diverse opportunities
At Orange, we firmly believe in the value of diversity and inclusion within a company for driving innovation, well-being and performance.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Orange
We're a leading telecommunications operator and digital service provider. We serve 287 million customers (as of 31 December 2023), individuals, professionals, and large companies: and are one of the world's foremost telecommunications operators for multinational companies, under the Orange Business brand.
Source: orange.com